JP Morgan Chase Bank, N.A. is required per state regulations to report & remit all customer property that is considered abandoned to the state of the customer’s last known address. The purpose of the Unclaimed Property team (UCP) is to serve as the centralized reporting utility for unclaimed or abandoned property & assets across the firm and is responsible to report and remit eligible property & assets to 54 states, territories and Canada.

As an Account Specialist you will balance your focus on business results while offering options and finding solutions to help our customers and business partners

Job Responsibilities:

• Document customer account activities thoroughly and concisely
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of our customers quickly and effectively
• Prioritize work to ensure efficiency
• Abide by all applicable regulatory and department practices and procedures
• Think critically and exercise independent judgement

Required Qualifications, Skills, and Capabilities:

• High School diploma/GED
• Experience multitasking with competing priorities
• Ability to manage small projects end to end
• 2+ years Retail Operations experience
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
• Shows sincere concern for the team and inspires them to want to succeed and surpass what is expected
• 2+ years data entry experience