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ADAS Estimator and Compliance Specialist (REMOTE)
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Job Description
- Req#: R0201090
Employer Industry: Auto Glass Repair and Collision Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to deliver "World Class" customer service and positively impact client experiences
- Involvement in continuous improvement initiatives to enhance operational efficiency
- Work with cutting-edge ADAS technology and repair procedures
- Commitment to safety and adherence to high-quality standards
What to Expect (Job Responsibilities):
- Conduct thorough reviews of estimates, photos, and documentation for ADAS repair opportunities
- Ensure compliance with pre- and post-scan protocols and documentation standards
- Manage escalations from field operators and insurance carriers to resolve issues efficiently
- Coordinate with Protech teams for scheduling and invoicing support
- Deliver training and support to service advisors for enhanced compliance and technical understanding
What is Required (Qualifications):
- Minimum of 5 years in estimating or ADAS repair processes
- High school diploma or GED required
- Proficient in repair procedures, CCC Pathways estimating software, and ADAS systems
- Exceptional verbal and written communication skills
- Ability to multitask and work efficiently in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Strong knowledge in documentation and handling escalations
- Friendly and personable approach to customer service
- Ability to interpret complex technical information effectively
- Experience in a collaborative work environment
#AutoGlassRepair #CollisionServices #CustomerServiceExcellence #CareerGrowth #TechnicalKnowledge
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