NHS
ADHD Patient Liaison Officer
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Job Description
- Req#: U0024-ADHD?language=en&page=1268&sort=publicationDateDesc
- Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
- Coordinate triage calls, assessments, and follow-up appointments
- Provide technical and administrative support during virtual consultations
- Process and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling, liaise with GPs, and manage aftercare communications
- Be the first point of contact for patient queries, offering clear, compassionate guidance
- Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
- Coordinate triage calls, assessments, and follow-up appointments
- Provide technical and administrative support during virtual consultations
- Process and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling, liaise with GPs, and manage aftercare communications
- Be the first point of contact for patient queries, offering clear, compassionate guidance
- Experience in a healthcare, patient-facing, or service-led admin role
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to multitask
- Comfortable working with sensitive patient data and IT systems
- Empathetic, professional approach to patient interaction
- Mental health or ADHD service experience
- Familiarity with EMIS Web, Hero Health, or similar systems
- Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
- Experience with virtual consultations or AI transcription tools
- Experience in a healthcare, patient-facing, or service-led admin role
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to multitask
- Comfortable working with sensitive patient data and IT systems
- Empathetic, professional approach to patient interaction
- Mental health or ADHD service experience
- Familiarity with EMIS Web, Hero Health, or similar systems
- Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
- Experience with virtual consultations or AI transcription tools
Job summary
This is NOT a fully remote position. Following completion of training, you will be required to work from the office three days per week and remotely two days per week. The role operates on a five-day work schedule within a seven-day service, which may include occasional weekend work.
Were looking for a compassionate, detail-oriented Patient Liaison Officer (PLO) to join our growingADHD Assessment Serviceteam. Youll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare.
Main duties of the job
As the first point of contact for patients, clinicians, GPs, and internal teams, youll ensure the highest standard of communication and coordination helping people feel informed, reassured, and well cared for throughout their journey with us.
About us
About us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
Details
Date posted
03 December 2025
Pay scheme
Other
Salary
£24,000 to £27,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
U0024-ADHD
Job locations
Medinet Clinical Services Ltd
21 Mere Green Road
Sutton Coldfield
West Midlands
B75 5BL
Job descriptionJob description
Job responsibilities
About the Role
As aPatient Liaison Officer, you will:
Job responsibilities
About the Role
As aPatient Liaison Officer, you will:
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HealthHarmonie
Address
Medinet Clinical Services Ltd
21 Mere Green Road
Sutton Coldfield
West Midlands
B75 5BL
Employer's website
https://www.healthharmonie.com/ (Opens in a new tab)
Employer details
Employer name
HealthHarmonie
Address
Medinet Clinical Services Ltd
21 Mere Green Road
Sutton Coldfield
West Midlands
B75 5BL
Employer's website
https://www.healthharmonie.com/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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