• Job Description

  Req#: C9263-25-0512?language=en&page=452&sort=publicationDateDesc

  Job summary

  Applications are invited from qualified and experienced administration candidates to join our busy administration teams. We currently have the following Administration Assistant vacancies based in the following teams:-

  Gateshead Community Treatment Team based at Lobley Hill Clinic, Gateshead, NE11 0AL. (Postholder will be required at times to be based at Dryden Road Clinic, 136 Dryden Road, Gateshead NE9 5BY and at Keegan Court, Grassbanks, Gateshead, NE10 8DX)

  Hours: 37.5hrs (Monday to Friday 9am to 5pm)

  Newcastle North-East Community Treatment Team based at Molineux NHS Centre, Newcastle upon Tyne NE6 1SG.

  Please note the team is relocating to a new base at Benton House 136 Sandyford Road, Newcastle upon Tyne NE2 1QE date to be confirmed in 2025.

  Hours: 25hrs (Monday to Friday 9am to 2pm) Fixed term to December 2025 (may be extended)

  These are very busy services and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

  Main duties of the job

  Candidates must have proven recent 12 month experience of the following:

  • Experience in working in a customer / patient focused environment (face to face/telephone/reception)
  • Excellent communication and interpersonal skills
  • Database inputting
  • Electronic filing systems
  • Microsoft word/excel/powerpoint/office packages including email
  • Fast, accurate typing/keyboard skills
  • Typing letters
  • Good verbal and written communication skills
  • Ability to be self-directed, motivated and be able to contribute positively within a team
  • Well organised and structured
  • Ability to change tasks at short notice
  • Reliable and punctual
  • The post holder will be expected to demonstrate flexibility in the role

  The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

  You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

  About us

  We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

  Details

  Date posted

  15 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  263-CCG25-156-HN-A

  Job locations

  Lobley Hill Clinic (please see advert as travel to other locations req)

  Lobley Hill Road

  Gateshead

  NE11 0AL

  
  

  Job description

  Job responsibilities

  Please find attached job description for full details.

  Advertising date : 15th May2025

  Closing date : 22nd May 2025

  We welcome your application.

  Previous applicants need not apply.

  Job description

  Job responsibilities

  Please find attached job description for full details.

  Advertising date : 15th May2025

  Closing date : 22nd May 2025

  We welcome your application.

  Previous applicants need not apply.

  Person Specification

  Qualifications and Training

  Essential

  • OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
  • Good general level of education to O-Level/ GCSE or equivalent in English Language
  • NVQ in Business Administration (or equivalent)

  Desirable

  • NVQ Level 2 in Customer Care (or equivalent)

  Skills and Knowledge

  Essential

  • Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
  • Able to input data accurately and efficiently
  • Good communication and interpersonal skills, both verbal and written
  • Demonstrates good Customer Care Skills
  • Good organisational and planning skills using own initiative

  Desirable

  • Knowledge of working in an NHS environment

  Experience

  Essential

  • Experience of working in an administration role
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

  Desirable

  • Experience of working in an NHS/healthcare setting
  • Experience using stock
  • Experience of working with paper-based and electronic filing systems

  Person Specification

  Qualifications and Training

  Essential

  • OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
  • Good general level of education to O-Level/ GCSE or equivalent in English Language
  • NVQ in Business Administration (or equivalent)

  Desirable

  • NVQ Level 2 in Customer Care (or equivalent)

  Skills and Knowledge

  Essential

  • Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
  • Able to input data accurately and efficiently
  • Good communication and interpersonal skills, both verbal and written
  • Demonstrates good Customer Care Skills
  • Good organisational and planning skills using own initiative

  Desirable

  • Knowledge of working in an NHS environment

  Experience

  Essential

  • Experience of working in an administration role
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

  Desirable

  • Experience of working in an NHS/healthcare setting
  • Experience using stock
  • Experience of working with paper-based and electronic filing systems

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

  Address

  Lobley Hill Clinic (please see advert as travel to other locations req)

  Lobley Hill Road

  Gateshead

  NE11 0AL

  
  

  Employer's website

  https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

  Address

  Lobley Hill Clinic (please see advert as travel to other locations req)

  Lobley Hill Road

  Gateshead

  NE11 0AL

  
  

  Employer's website

  https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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