• Job Description

  Req#: C9395-24-1454?language=en&page=7&sort=publicationDateDesc

  Job summary

  We are looking for aHealthRoster/System Helpdesk Support to join our developing team which supports staff with HR Systems queries, the primary system being HealthRoster (Optima) and also ESR Self Service.

  Please note that this post is part time, with the hours being 9am - 5pm on Monday, Tuesday and Wednesday.

  Main duties of the job

  The main responsibilities of the post are:

  • Provide training, advice and assistance to system users
  • Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance
  • Maintaining user access to the HR systems
  • Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements
  • Planning and organising the workload to ensure systems operate effectively
  • Maintenance and audit of HR systems data and databases
  • Support the payroll extraction process by contacting managers and chasing to finalise rosters
  • Work autonomously and within specified deadlines
  • Provide general administrative support to the HR systems team

  The ideal candidate should have:

  • Excellent interpersonal and communication skills
  • Ability to learn new software systems

  About us

  Probationary Period

  This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

  Starting with NELFT

  NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

  High Cost Area Supplement

  This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 p.a. pro rata for part time)

  Date posted

  01 July 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year p.a. pro rata (Plus HCAS)

  Contract

  Permanent

  Working pattern

  Part-time, Home or remote working

  Reference number

  395-CR623-24

  Job locations

  Phoenix House

  Basildon

  SS14 3EZ

  
  

  Job description

  Job responsibilities

  Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

  We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

  Job description

  Job responsibilities

  Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

  We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

  Person Specification

  Qualifications

  Essential

  • GCSE or Equivalent

  Experience

  Essential

  • 3 years' experience of using PC's, PC software and major corporate clinical systems

  Desirable

  • Experience of working within the NHS

  Knowledge

  Essential

  • Application software - Microsoft office suite 2003 - 2010
  • Familiarity with hospital systems and data collection processes

  Skills

  Essential

  • Excellent interpersonal and communication skills
  • Ability to learn new software systems

  Person Specification

  Qualifications

  Essential

  • GCSE or Equivalent

  Experience

  Essential

  • 3 years' experience of using PC's, PC software and major corporate clinical systems

  Desirable

  • Experience of working within the NHS

  Knowledge

  Essential

  • Application software - Microsoft office suite 2003 - 2010
  • Familiarity with hospital systems and data collection processes

  Skills

  Essential

  • Excellent interpersonal and communication skills
  • Ability to learn new software systems

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  NELFT North East London Foundation Trust

  Address

  Phoenix House

  Basildon

  SS14 3EZ

  
  

  Employer's website

  https://www.nelft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  NELFT North East London Foundation Trust

  Address

  Phoenix House

  Basildon

  SS14 3EZ

  
  

  Employer's website

  https://www.nelft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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