• Job Description

  Req#: 321091
  
  
  
  
  
  
  
  Where your organisation and care help children get the right care, right away
  Employment Type: Permanent Part Time
  Position Classification: Administration Officer Level 3
  Remuneration: $35.84 - $36.96 + Super + Salary Packaging
  Hours Per Week: 8
  Requisition ID: REQ613101
  Closing Date: Sunday 18th January
  
  Administration Officer – Virtual Urgent Care Service
  HNE Virtual KIDS | John Hunter Children’s Hospital. Be part of a pioneering service transforming paediatric healthcare across NSW.
  HNE Virtual KIDS is redefining the way urgent paediatric care is delivered. Through our innovative Virtual Urgent Care Service, we support children and young people aged 0–17 years across NSW, providing timely, high-quality care without the need for traditional hospital visits.
  We are seeking a motivated and organised Administration Officer to join our growing Administration Team. In this pivotal role, you will be the backbone of our service—supporting clinicians, coordinating care, and ensuring our virtual operations run seamlessly.
  
  About the Role
  As an Administration Officer, you will work within a 7-day rotating roster, covering morning and afternoon shifts (no night duty). You will collaborate closely with nursing, medical, and management teams, supported by the Administration Service Manager for CYPFYS, Clerical Manager, NUM, and the NSW Virtual Urgent Care Project Manager.
  This is a dynamic role offering variety, responsibility, and the opportunity to make a meaningful difference in children’s lives every day.
  Key Responsibilities
  • Call Coordination: Act as the first point of contact for families, professionally triaging and directing calls to the appropriate nursing staff.
  • Roster Management: Coordinate and maintain nursing, medical, and administrative rosters to ensure consistent service coverage 7 days a week.
  • Supply Chain Management: Order and manage essential supplies to support virtual service delivery.
  • Patient Admissions & Appointments: Manage patient admissions and appointment bookings using the Patient Management System.
  • Discharge Coordination: Prepare and distribute discharge correspondence to General Practitioners, ensuring continuity of care.
  Recruitment Support: Assist with recruitment and onboarding activities as the service continues to expand.
  
  About You
  • You will thrive in this role if you:
  • Demonstrate strong organisational and time-management skills
  • Communicate clearly, professionally, and compassionately
  • Are confident using administrative systems and technology
  • Are committed to high standards of patient care
  • Are adaptable and enthusiastic about supporting an evolving virtual healthcare service
  Enjoy working as part of a collaborative, multidisciplinary team
  
  What we Offer
  • Salary packaging – up to $11,600 + novated leasing options.

  • Fitness Passport – discounted gym memberships for you and your family.
  Employee Assistance Program (EAP) for staff and their families
  
  
  
  
  Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
  For role related queries or questions contact Mark Booth on Mark.Booth@health.nsw.gov.au
  Additional Information
  • An eligibility list will be created for future permanent part time and temporary part time vacancies.
  Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
  
  Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
  
  This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
  Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
  To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
  Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
  
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• About the company

  The New South Wales Ministry of Health, branded NSW Health, is a ministerial department of the New South Wales Government.

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