At Coldwell Banker Bain, we provide and promote an environment that allows us to always do the right thing by conducting our business ethically, professionally, and profitably, while treating all parties with respect and dignity. Our WHY is to inspire and empower, so that lives are enriched!

The Administrative Support Services – Listings & Marketing role is responsible for facilitating innovative, timely and effective support for Coldwell Banker Bain Agents, so they may provide full-service customer support excellence to meet the needs of our clients. Duties will include reception and marketing as primary duties with administrative, technology, listing related activities, organization, and day-to-day office operations.

What we will want you to do:

Administrative/Reception/Office Operations

• Open & close office and greet guests in a prompt, positive, professional & friendly manner.
• Distribute incoming mail, post outgoing mail, and coordinate courier pick-ups & deliveries as needed.
• Aid in filing, scanning & coping documentation as needed.
• Provide excellent customer service to agents to facilitate their success in serving our clients.

Marketing Support

• Assist agents with their web profile pages on branch and company websites. ·
• Monitor office and agent profile pages to ensure proper representation.
• Assist agents with creating & preparing general marketing collateral (i.e. flyers, postcards, etc.).

Technology

• Strong knowledge of the Microsoft Office Suite & Adobe Creative Suite as well as popular Social Media platforms
• Develop & maintain proficiency in all applicable office technology to effectively train others & act as the first line of contact for all branch technology issues.
• Troubleshoot basic issues & escalate unresolved issues to the Technology department.
• Ensure new employees & agents are set-up & trained on the network, email, phone/voicemail & all other applicable company technology.

Listings Support

• Enter listing into the MLS. Upload/attach documents, photos & virtual tours.
• Ensure listings comply with MLS rules & regulations.

Sales Support

• Update the MLS with status changes.
• Miscellaneous sales processing (ie., referrals, business price opinion's, etc… outside the normal purchase process).

What we'd like you to bring:

Education & Experience

• High school diploma or equivalent required. Associates degree preferred.
• Minimum of 2 years in a professional office environment required.
• Real estate office experience preferred.

Job Knowledge, Skills & Abilities

• Understanding of the real estate industry and its sales process. ·
• Adept knowledge of all aspects of office administration.
• Strong organization and time management skills with the ability to manage competing demands and prioritize work to meet deadlines in a fast-paced environment

Computer Skills/Proficiency

• Good knowledge of Windows & Mac operating systems, Microsoft Office Suite.
• Knowledge of Adobe products, social media and real estate specific software preferred.
• Ability to troubleshoot basic issues and train others on basic and intermediate skills.

Benefits include paid holidays, vacation, medical, dental, vision, Health Savings Account, Flexible Spending Account, 401(k).