• Job Description

  Req#: 1880

  Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

  Job Summary:

  Provide administrative and client support for housing programs by conducting follow-ups, managing data, coordinating services, and assisting at the Homeward Bound site.

  Hourly Pay Rate: $20.00

  Schedule: Monday - Friday; 8:00AM-4:00PM or 9:00AM – 5:00PM

  Location: Phoenix, AZ

  Required Orientation

  Our New Hire Orientation takes place during your first week of employment:
  Monday–Friday | 8:30 AM–5:00 PM | HR Campus in Mesa, AZ

  Early release may be granted upon completion of all orientation requirements. Please note: orientation is not available during evenings or weekends.

  Qualifications:

  Education:

  • High school diploma, GED, or equivalent required

  Experience:

  • Strong verbal and written communication skills, with ability to interact effectively with clients, team members, and partners, required.

  • 1-2 years of working with the homeless population preferred.

  • 1 year of administrative and clerical skills preferred.

  Working Conditions/Physical Requirements:

  • Primarily office-based work.

  • Ability to sit for extended periods while working on a computer.

  • Occasional lifting of up to 25 lbs. for materials or office supplies.

  • Exposure to typical office equipment, such as computers, phones, and printers.

  • Ability to manage multiple tasks and cases

  • Must be able to maintain confidentiality and professionalism in all client and team interactions.

  Responsibilities:

  • Conduct monthly follow-ups with clients who have exited Rapid Re-Housing (RRH), Tenant-Based Rental Assistance (TBRA), and shelter programs via phone and email.

  • Collect and manage follow-up data using HMIS and SharePoint tools to track client progress and outcomes.

  • Collaborate with housing partner HOM Inc. to review and approve financial assistance payments for clients enrolled in follow-up services.

  • Provide light case management by connecting clients with community resources and support services.

  • Coordinate services at the Homeward Bound location by answering incoming calls and assisting walk-in clients.

  • Demonstrate strong verbal and written communication skills in all interactions with clients, partners, and team members.

  • Attend and actively participate in meetings related to the RRH team and Homeward Bound site as needed.

  • Perform clerical and administrative duties including filing, data entry, drafting correspondence, and generating various reports.

  • Provide front desk coverage and support.

  • Maintain a high level of organization, attention to detail, and ability to manage multiple tasks and projects simultaneously.

  • Utilize and troubleshoot standard office equipment effectively.

  • Uphold strict confidentiality and professionalism when handling sensitive client and family information.

  Compliance Requirements:

  • Must Be At Least 21 Years of Age

  • Class One Fingerprint Clearance Card

  • DCS Central Registry Background Check

  • Drug Screening

  • TB Test (Depending on Program)

  • CPR/First Aid Certification

  • Therapeutic Options Training (Depending on Program)

  • Valid Unrestricted Driver’s License

  • Current Auto Liability Insurance

  • 39 Month Motor Vehicle Record

  • Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

  We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.

  BENEFITS PACKAGE:

  All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment. For full-time employees, we also provide the following as part of the total compensation plan: Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.

• About the company

  Welcome to A New Leaf! We are dedicated to ending homelessness, domestic violence, and other pressing community challenges.

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