• Job Description

  Req#: 4614418

  Come join our team!

  Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
  

  We are Prince George’s Proud!

  
  The Prince George's County Department of Social Services is seeking highly qualified candidates to fill an Administrative Assistant/Receptionist (Community Development Assistant 1G) position, Grade G12, within the Child Adult and Family Services (CAFS) Division
  
  About the Position :
  This is an entry level position, and s/he will be responsible for providing support for children and families and Multidisciplinary Team (MDT) members while on site at the Children’s Advocacy Center (CAC). In addition, the incumbent is responsible for conducting general business operations and managing all office processes, procedures and systems related to client appointment scheduling, client intake, client data verification, and client record keeping. This position serves as a member of the Department’s Child and Family Services team and is supervised/evaluated by the CAC Director. This position is eligible for medical benefits.
  
  About the Agency:
  The Prince George’s County Department of Social Services is in the business of providing opportunities for residents of the County to become independent, responsible and stable members of the community. We do this by providing intervention services that strengthen families, protect children and vulnerable adults, encourage self-sufficiency and promote personal responsibility. We assist our customers through such programs as Temporary Cash Assistance, Food Supplement Program, Medical Assistance, Emergency Assistance, and Foster Care and Adoption Service.

  • Answer phones and direct calls to staff members, as appropriate.
  • Ensure timely scheduling and coordination of joint, multidisciplinary forensic interviews and/or other CAC services for alleged child, adolescent, and adult victims/witnesses
  • Collect case information from MDT members and enter into NCATrak Management System (CMS)
  • Notify MDT members regarding scheduled appointments.
  • Document MDT meetings and action items.
  • Prepare, organize and maintain case files and records in NCATrak
  • Ensure all areas, including the waiting area, conference rooms, interview rooms, restrooms, and equipment are maintained and in good condition.
  • Verify demographic information with clients and update information, as necessary.
  • Monitor and address needs of families while at the CAC.
  • Scan case documents into the NCATrak
  • Manage CAC calendar.
  • Maintain inventory of all office supplies, forms, etc.
  • Maintain inventory of child-appropriate snacks for clients • Compose, update, copy, scan, fax, shred and file documents, as needed.
  • All other responsibilities and duties as from time to time designated by the Center Coordinator or added to the scope of responsibility for this position.

  • High School Diploma or Equivalent.

  
  OTHER CANDIDATE REQUIREMENTS:

  1. Excellent written and oral communication skills
  2. Superior customer service
  3. Ability to work well under pressure.
  4. Ability to excel in a team environment.
  5. Ability to lift 40 lbs.

  
  Preferred Qualifications:

  • Experience working in a large and high paced urban/suburban Human Services Agency.

  CONDITIONS OF EMPLOYMENT: Upon selection, the candidate must:

  • Meet all training and performance standards and demonstrate proficiency as required by the agency.
  • Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
  • May be required to successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
  • Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
  • Must possess a valid driver’s license

  ONLY ONLINE APPLICATIONS WILL BE ACCEPTED

  
  

  Eligibility to Work : Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
  
  This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.

  INTERNAL APPLICANTS : If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

  Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace

• About the company

  Prince George's County is a county located in the US state of Maryland, bordering the eastern portion of Washington, DC As of the 2010 US Census, the population was 863,420, making it the second-most populous county in Maryland, behind Montgomery County.

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