• Job Description

  Req#: C9301-25-0690?language=en&page=553&sort=publicationDateDesc

  Job summary

  We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

  We are looking for a Administrative Assistant/Receptionist to join our BeeU Mental Health Teams situated in Severn Fields Health Village, Shrewsbury. The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) inShropshire, Telford and Wrekin.

  The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the clinical teams.

  We are looking for someone that can identify with the following skills:

  • Enthusiasm to provide a high-quality administrative service.
  • Strong computer skills in particular Word and Outlook.
  • Attention to detail.
  • Good grammar and written skills.
  • Honesty, integrity and commitment.
  • Quick thinking as priorities can change.
  • Strong and confident customer service skills.
  • Team player.
  • Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.

  Main duties of the job

  We are looking for a Administrative Assistant/Receptionist working 37.5 hours per week, supporting the BeeU Mental Health Team based in Shrewsbury. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients. The administration offices are busy, and the role is challenging but it is also rewarding as you support this team and the BeeU service as a whole.

  What will the role entail?

  • Reception duties including meeting and greeting service users, carers, relatives and visitors.
  • Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
  • Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
  • Type a range of documents including emailed requests, copy typing, and audio transcription generated by the mental health pathway teams.
  • Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
  • Manage and deal with calls from families, carers, and other professionals.
  • Support the team in carrying out admin work requests via the centralised admin inbox.
  • Confidently handling queries of a challenging/sensitive nature.
  • Concise and accurate message taking.
  • Prioritise own workload and meet deadlines in order to meet the requirements of the post.

  About us

  By joining Team MPFT, you will be helpingyour communities and in return for this, we will support you by:

  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
  • And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

  Details

  Date posted

  30 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  301-BK-25-7240813

  Job locations

  Severn Fields Health Village

  Sundorne Road

  Shrewsbury

  SY1 4RQ

  
  

  Job description

  Job responsibilities

  For further information relating to this position please refer to the attached job description and specification.

  If you would like to chat in more detail about the position, please contact Vikki Whitehouse: Vikki.Whitehouse@mpft.nhs.uk

  Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

  Please note, we may be required to close this vacancy early if we receive a high volume of applications.

  Job description

  Job responsibilities

  For further information relating to this position please refer to the attached job description and specification.

  If you would like to chat in more detail about the position, please contact Vikki Whitehouse: Vikki.Whitehouse@mpft.nhs.uk

  Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

  Please note, we may be required to close this vacancy early if we receive a high volume of applications.

  Person Specification

  Qualifications & Trainning

  Essential

  • NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
  • OCR/RSA II or equivalent experience.

  Desirable

  • Minimum 1 year admin experience

  Experience

  Essential

  • Relevant experience of working in an office environment
  • Relevant experience of undertaking office procedures with minimal supervision.
  • Dealing with the public

  Desirable

  • Previous experience of working within the NHS
  • Experience of using RiO or a patient clinical system.

  Skills, Knowledge & Abilities

  Essential

  • Excellent typing skills.
  • Proficient in the use of computer packages, including Microsoft Office.
  • Ability to produce documents and reports to a high standard from handwritten and audio transcription.
  • Ability to prioritise workload in order to meet conflicting demands and deadlines.
  • Ability to work on own initiative.
  • Demonstrate an understanding of the importance of effective teamwork.
  • Understanding of the importance of confidentiality and maintaining confidentiality.
  • Demonstrate effective verbal and written communication
  • Excellent telephone skills
  • Willing to travel to other locations as and when required

  Desirable

  • Audio Typing
  • Customer Service Skills

  Personal Attributes

  Essential

  • Ability to be flexible to meet the needs of the service
  • Able to identify own development needs and willingness to undertake further training and development
  • Motivated, reliable, effective team player with a positive attitude
  • Ability to demonstrate the positive application of our behaviours. oLead by Example oRespectful oHonest and Trustworthy oCaring and Compassionate oListen and Engage

  Person Specification

  Qualifications & Trainning

  Essential

  • NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
  • OCR/RSA II or equivalent experience.

  Desirable

  • Minimum 1 year admin experience

  Experience

  Essential

  • Relevant experience of working in an office environment
  • Relevant experience of undertaking office procedures with minimal supervision.
  • Dealing with the public

  Desirable

  • Previous experience of working within the NHS
  • Experience of using RiO or a patient clinical system.

  Skills, Knowledge & Abilities

  Essential

  • Excellent typing skills.
  • Proficient in the use of computer packages, including Microsoft Office.
  • Ability to produce documents and reports to a high standard from handwritten and audio transcription.
  • Ability to prioritise workload in order to meet conflicting demands and deadlines.
  • Ability to work on own initiative.
  • Demonstrate an understanding of the importance of effective teamwork.
  • Understanding of the importance of confidentiality and maintaining confidentiality.
  • Demonstrate effective verbal and written communication
  • Excellent telephone skills
  • Willing to travel to other locations as and when required

  Desirable

  • Audio Typing
  • Customer Service Skills

  Personal Attributes

  Essential

  • Ability to be flexible to meet the needs of the service
  • Able to identify own development needs and willingness to undertake further training and development
  • Motivated, reliable, effective team player with a positive attitude
  • Ability to demonstrate the positive application of our behaviours. oLead by Example oRespectful oHonest and Trustworthy oCaring and Compassionate oListen and Engage

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Midlands Partnership NHS Foundation Trust

  Address

  Severn Fields Health Village

  Sundorne Road

  Shrewsbury

  SY1 4RQ

  
  

  Employer's website

  https://www.mpft.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Midlands Partnership NHS Foundation Trust

  Address

  Severn Fields Health Village

  Sundorne Road

  Shrewsbury

  SY1 4RQ

  
  

  Employer's website

  https://www.mpft.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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