• Job Description

  Req#: C9220-25-0502?language=en&page=805&sort=publicationDateDesc

  Job summary

  Administrative/ Patient Experience Officer - Band 3 Wood Green

  Contract - Permanent - full-time

  An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.

  The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties.

  The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.

  Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.

  Main duties of the job

  Maintaining modality diaries, coordinating the requirements ofeach modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.

  Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified. To attend focus groups and referrers to promote the services provided by the CDC.

  About us

  Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

  Details

  Date posted

  22 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £29,651 to £31,312 a year per annum inclusive of Outer HCAS (pro-rata if LTFT)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  220-WHT-3264

  Job locations

  Wood Green NHS Community Diagnostic Centre

  159 High Road

  London

  N22 6YQ

  
  

  Job description

  Job responsibilities

  • To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
  • To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
  • To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
  • The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

  Job description

  Job responsibilities

  • To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
  • To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
  • To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
  • The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

  Person Specification

  Qualifications

  Essential

  • NVQ 3 or equivalent

  Experience

  Essential

  • Experience of working in a busy office environment making appointments, problem solving and working with general public.

  Desirable

  • oNHS experience.
  • oExperience of working in a hospital.

  Knowledge

  Essential

  • oCompetent in computer skills (e.g. Word, Excel).
  • oExcellent communication skills.
  • oAbility to deal with situations calmly and confidently.

  Desirable

  • oAbility to use the Electronic Record (EPR) or equivalent systems
  • oAbility to supervise others

  Person Specification

  Qualifications

  Essential

  • NVQ 3 or equivalent

  Experience

  Essential

  • Experience of working in a busy office environment making appointments, problem solving and working with general public.

  Desirable

  • oNHS experience.
  • oExperience of working in a hospital.

  Knowledge

  Essential

  • oCompetent in computer skills (e.g. Word, Excel).
  • oExcellent communication skills.
  • oAbility to deal with situations calmly and confidently.

  Desirable

  • oAbility to use the Electronic Record (EPR) or equivalent systems
  • oAbility to supervise others

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Whittington Hospital NHS Trust

  Address

  Wood Green NHS Community Diagnostic Centre

  159 High Road

  London

  N22 6YQ

  
  

  Employer's website

  https://www.whittington.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Whittington Hospital NHS Trust

  Address

  Wood Green NHS Community Diagnostic Centre

  159 High Road

  London

  N22 6YQ

  
  

  Employer's website

  https://www.whittington.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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