• Job Description

  Req#: 9748

  Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

  
  We’re looking for an amazing Administrative Sales Specialist to fill this role. You’ll be responsible for ensuring the smooth and efficient operation of the Consumer Programs team. This position is essential for maintaining accurate payroll processing and financial booking credits, which are critical to the company's strategy for achieving the highest levels of guest and employee satisfaction. The Admin. Sales Specialist will oversee daily back-office tasks, manage payroll and booking adjustments, and handle various departmental processes. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
  
  

  Here’s a summary of what Holland America Line is looking for in its Administrative Sales Specialist. Is this you?

  Responsibilities

  • Monitor agent reporting and process pre-approved sick leave, vacation, and other time off requests daily.
  • Facilitate the processing of Leave of Absence (LOA) requests.
  • Coordinate with Workforce Management (WFM) to make necessary schedule changes and adjustments to time off coding.
  • Approve timesheets to ensure accuracy and compliance.
  • Process all booking adjustments in accordance with department booking credit guidelines.
  • Communicate with agents and shipboard Financial Credit Controllers (FCC) regarding booking adjustments.
  • Conduct data analysis and management to ensure accurate booking credits.
  • Manage daily department processes, including security requests, office equipment supplies, audit reports, futuredams, redeployments, and the department employee master list.
  • Oversee the employee milestone recognition program and IT enhancements.
  • Handle Siebel reassignment and other departmental administrative tasks via the Consumer Programs email box.
  • Manage department schedules for meetings, Supervisor Line, management time off, new hires onboarding, and department training sessions.
  • Ensure all scheduling is efficiently organized and communicated to relevant parties.

  Please note: The work hours for this position are Monday through Friday 9:30 AM – 6 PM Pacific Time. There is the potential of overtime required. The training hours for this position are Monday through Friday 8:30 AM – 5 PM Pacific time for the first 6 – 8 weeks in the role.

  Requirements

  • Proven experience in a back-office operation role, preferably in a consumer-facing or hospitality industry.
  • Strong organizational and multitasking abilities.
  • Proficiency in payroll software and data management tools.
  • Excellent communication and interpersonal skills.
  • Attention to detail and a commitment to accuracy.
  • Ability to work independently and as part of a team.

  What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives
  • Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

  Our Culture…Stronger Together

  Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
  
  Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

  Americans with Disabilities Act (ADA)

  Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
  
  #HAL

• About the company

  Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

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