• Job Description

  Req#: 4703731
  The City of Seattle, Office of the City Clerk, has an exciting opportunity for a hard-working, collaborative individual to join our Legislative Operations Team as an Administrative Specialist I.
  
  This team provides front-line support to the public on behalf of the Legislative Department; excels at exceptional customer service in a fast-paced, highly sensitive, and confidential environment; and assists a myriad of stakeholders daily, including elected officials, department directors, dignitaries, community groups, media, and the public.
  
  In this role, you will play a vital role in the department by maintaining a welcoming reception area, supporting the legislative process through public notifications, and providing administrative support to all City Council offices and Legislative Department divisions. The nature of this position involves regular multi-tasking and interpersonal interaction and requires exceptional communication and customer service skills.
  
  YOU WILL BE MOST SUCCESSFUL IN THIS POSITION IF YOU:
  • Embody the Office of The City Clerk Mission, Vision and Values - public service, accountability, respect, and stewardship.
  • Are passionate about customer service and are eager to dive into new challenges with an abundance of professionalism, positivity, and urgency.
  • Can comfortably use your own judgement to accurately and timely accomplish daily tasks.
  • Can easily communicate and coordinate with internal City partners and external stakeholders.
  The typical schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m.
  Reception and Customer Service
  • Assist visitors at the Legislative Department reception desk, including connecting guests with City Council offices and providing basic information about City Council business and the legislative process.
  • Serve and assist a wide range of customers, including Federal, State, and City-Level Elected Officials, Executive Department Directors, foreign delegations and other functionaries, community groups, members of the media, and guests from the public.
  • Ensure visitors are signed in and following department protocol.
  • Monitor the City Council main business phone line; answer and route calls to the appropriate City Council office or refer calls to other City departments and external agencies.
  • Provide excellent customer service.
  • Assist covering the Floor 3 City Clerk service desk, as needed.
  • Follow and enforce specific security and safety protocols while covering the service desk.
  • Respond to internal and external customer inquiries.
  • Perform other related duties as required.
  Administrative Tasks
  • Maintain and coordinate Department and Council calendars.
  • Maintain logs, statistics and information regarding services, tasks, customer interactions, and other information.
  • Scan and manage documents and files; create/modify signs or other information such as business cards and custom publications.
  • Assist with printing agendas and make them available to the public as directed.
  • Complete research requests, and develop reports, forms, invoices, charts, other as requested.
  • Assemble proper information and documentation to assist with legislative processes.
  • Proofread documents and prepared finished copies as requested.
  • Process incoming and outgoing mail.
  • Maintain internal department contact information in reference documents and on internal web.
  • Perform other related duties as required.
    
  Meeting and Event Coordination
  
  • Coordinate resources for department and council meetings (e.g. conference rooms or facilities, equipment, and/or light refreshments).
  • Format and publish City Council agendas and meeting details.
  • Prepare Council Chamber for meetings.
  • Assist with department special events as needed.
  MINIMUM QUALIFICATIONS
  One year of office clerical experience (or a combination of education, training, and/or experience which provides evidence of the ability to perform work of the class).
  
  YOU WILL BE EFFECTIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING EXPERIENCE AND SKILLS:
  • Experience working with elected officials or executive professionals in a fast-paced work environment, and/or experience providing skilled customer service to the public.
  • Excellent customer service and verbal communication skills.
  • Highly organized and responsible with a great attention to detail.
  • Strong time-management skills; proven ability to work efficiently with accuracy and with multiple deliverables in short time constraints.
  • Computer proficiency in: Microsoft Office Suite (Word/ Excel/ Outlook) and Microsoft Collaboration Tools (SharePoint/ MS Teams/ MS Forms); ability to learn new applications and adapt to new computer equipment easily; and basic knowledge and experience using web- based publication and task-tracking tools.
  TOTAL COMPENSATION AND BENEFITS
  The full salary range for this classification is $31.07 - $34.63 hourly.
  
  Additionally, the City offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental vision, life, and long-term disability insurance for employees.
  
  More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.
  
  WORK ENVIRONMENT/PHYSICAL DEMANDS
  This position will primarily be onsite at the Seattle City Hall: 600 Fourth Ave. 3rd Floor, Seattle, WA. Work is performed in an office environment; this individual may be on their feet for long periods of time working in multiple offices, areas, and floors of City Hall. This position requires the ability to lift objects weighing up to 30 pounds, as this position monitors office supply purchases, restock supplies, and occasionally adjust equipment and furniture.
  
  WHY WORK AT THE CITY
  The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
  
  HOW TO APPLY
  • Complete an online application and supplemental questionnaire
  • Attach a PDF of your cover letter detailing your customer service and office management skills and experience.
  • Attach a PDF of your Resume

• About the company

  The Seattle City Attorney is a non-partisan elected official in Seattle, Washington whose job is to "prosecute people for misdemeanor offenses, defend the city against lawsuits and gives legal advice to the city".

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