• Job Description

  Req#: 5935
  About the Role
  
  
  Location: Saginaw, Michigan (On Site)
  
  Are you …
  • convenient to the Saginaw area
  • a critical thinker
  • a problem solver
  • good working on your own and with a team
  • open to learning new things
  • and have at least a year of customer service experience*?
  This could be an interesting role for you! You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.
  *e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
  What’s Involved
  • As an Administrative Support Coordinator at Morley in Saginaw, Michigan, you’ll manage inbound and outbound documentation and communications related to vehicle buybacks
  • (Note: This is not a call center position and does not involve customer interaction)
  • We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents
  • No automotive experience needed! We’ll train you on everything you need to know
  • Your team is right there with you to serve as a resource
  What You’ll Do
  • Audit and set up new cases, attaching required documents
  • Assemble and mail packets
  • File and retrieve archived documents in the center
  • Ensure physical files are complete for assigned cases
  • Identify, research and resolve any issues with documents
  • Understand lemon law requirements regarding titling
  • Develop title competency in all 50 states
  • Work with state DMV staff and Attorneys General offices on titling
  • Become familiar with project operations and workflow processes
  • Communicate with teammates
  • Meet deadlines throughout the day
  • Report on daily activity
  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
  What to Expect
  Are you curious what a typical day looks like? What qualities can help you most in this role? The kind of support and fulfillment you can find?
  One of our Administrative Coordinators shares her thoughts: https://bit.ly/3PZc8Br.
  Location
  This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus :
  (direct link to video: https://mrly.info/wi7)
  • F riendly, casual environment
  • C orporate office in Saginaw Township, close to shopping and restaurants
  • A ccess to free on-site workout facility
  • P erks like tickets to local events
  Questions Before You Apply?
  Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to a fter-hours questions the next business day).
  
  Skills for Success
  
  
  Required Skills
  • Be organized, able to meet deadlines
  • Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail
  • Critical thinking skills
  • Able to communicate and work effectively with a team
  • Computer navigation and Microsoft Office skills
  • Able to learn new computer programs as needed
  Eligibility Requirements
  • Able to work on site at our office in Saginaw, Michigan, daily
  • High school diploma or equivalent
  • One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
  • Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
  • Must be able to stick to the schedule reliably
  Nice to Have
  • Three or more years of customer care experience
  
  Why Join Our Morley Family
  
  
  The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
  Health & Wellness Benefits
  • Medical and prescription coverage, including free annual physicals
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program (earn a reward for getting your annual wellness checkup)
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  Financial Benefits
  • 401(k) with match
  • Flexible spending account
  • Life insurance
  • Short- and long-term disability insurance (company paid)
  Benefits to Make Your Life Easier
  • Teladoc: 24/7 online access to doctors
  • 24/7 nurse help desk
  • Patient advocacy: Free 24/7 help with benefit questions and claims issues
  • Family, financial and estate guidance (will) services
  About Morley
  Our mission is to deliver extraordinary experiences.
  We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
  We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
  As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
  Thank you for your interest in Morley.
  Notices
  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
  
  
  The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
  Health & Wellness Benefits
  • Medical and prescription coverage, including free annual physicals
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program (earn a reward for getting your annual wellness checkup)
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  Financial Benefits
  • 401(k) with match
  • Flexible spending account
  • Life insurance
  • Short- and long-term disability insurance (company paid)
  Benefits to Make Your Life Easier
  • Teladoc: 24/7 online access to doctors
  • 24/7 nurse help desk
  • Patient advocacy: Free 24/7 help with benefit questions and claims issues
  • Family, financial and estate guidance (will) services
  About Morley
  Our mission is to deliver extraordinary experiences.
  We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
  We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
  As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
  Thank you for your interest in Morley.
  Notices
  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
  
  
  Required Skills
  • Be organized, able to meet deadlines
  • Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail
  • Critical thinking skills
  • Able to communicate and work effectively with a team
  • Computer navigation and Microsoft Office skills
  • Able to learn new computer programs as needed
  Eligibility Requirements
  • Able to work on site at our office in Saginaw, Michigan, daily
  • High school diploma or equivalent
  • One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
  • Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
  • Must be able to stick to the schedule reliably
  Nice to Have
  • Three or more years of customer care experience

• About the company

  Morley Companies is a United States corporation that provides business services to Fortune 500 and Global 100 clients; contact centers and back office processing; meetings and incentives management; and exhibits and displays production.

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