• Job Description

  Req#: R0011608

  We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

  Our Workforce Is Expanding Beyond New Hampshire!

  We currently offer remote work for those residing in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

  The Opportunity

  Southern New Hampshire University is looking for Admission Counselors who reside in Central, Eastern, Mountain, and Pacific Standard Time Zones.

  An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate. This position is remote.

  You'll Get To:

  • Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)
  • You will engage with students by phone, email, and other communication channels
  • Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner
  • Achieve the expected goals including: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge
  • Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards
  • Follow schedule to include ready time, follow up time, and chat
  • You will operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing
  • Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student; Escalate issues.
  • Uphold all SNHU policies, procedures, with integrity and ethics
  • Commencement or commencement related activities may be required
  • Additional duties may be assigned

  What We're Looking For:

  • Associates degree/some college coursework must be completed
  • At least 1 year of relevant sales and/or customer service experience in relationship or consultative sales
  • Flexible to work either Tuesday - Saturday or Sunday - Thursday
  • You must reside in a CST, EST, MST, or PST approved Synergy state

  Work Hours: Flexible to work either Tuesday - Saturday or Sunday - Thursday

  CST Candidates: (3) shifts 8:00am - 4:30pm or 9:00am - 5:30pm CST, (2) shifts 12:30pm - 9:00pm CST

  EST Candidates: (3) shifts 8:00am - 4:30pm or 9:00am - 5:30pm EST, (2) shifts 12:30pm - 9:00pm EST

  MST Candidates: (3) shifts 8:00am - 4:30pm or 9:00am - 5:30pm MST, (2) shifts 10:30am - 7:00pm MST

  PST Candidates: (3) shifts 8:00am - 4:30pm or 9:00am - 5:30pm PST, (2) shifts 10:30am - 7:00pm PST. Schedule will shift semi-annually in states or territories not observing DST (AZ candidates only).

  Hourly Pay Rate: $20.50

  Anticipated Start Date: Monday, 2/12/2024

  (#LI-Remote)

  Thinking about the job, but not sure you should apply? We still want to hear from you.

  We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

  Are Benefits Important to You?

  We offer exceptional benefits, many available starting on the first day of employment:

  Anthem BlueCross affordable, low-deductible Medical Insurance available on day one

  Low to no-cost Dental, Vision and Life Insurance options

  5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

  A 401(k) Retirement Plan with an annual employer contribution of up to 6%, subject to eligibility and vesting criteria

  Tuition Benefits with family offerings

  Who Are We?

  SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

  Remote Work Disclaimer

  Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions.

  Please note that a background check is required for employment.

• About the company

  At SNHU, we put our mission to work — and it makes for much more than your typical 9 to 5. In fact, it’s one of many reasons we’ve been voted one of The Chronicle of Higher Education’s best colleges to work for every year since its inception. We’re proud to hold that title, because it shows that even as we grow, we’re still committed to creating opportunities – both for our learners and our employees. From online faculty and staff positions to work study opportunities for campus learners, we offer a supportive space to start or continue a career in higher education.

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