• Job Description

  Req#: R0011573

  We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

  Our Workforce Is Expanding Beyond New Hampshire!

  We currently offer remote work for those residing in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

  The Opportunity

  The Admission Team Lead is responsible for leadership and oversight of a team of admission counselors. You will oversee performance goals, quality assurance, coaching, and maintaining team culture within the team. You will report to the Director of Admission.

  In This Role You'll Get To:

  • Establish performance goals and standards while driving the team to exceed these on a weekly, monthly and yearly basis.
  • Evaluate employee performance against established goals while coaching, monitoring, and taking corrective action as required.
  • Identify performance gaps on an individual and team basis and develop and implement training plans to ensure performance expectations are met.
  • Manage team schedules for assigned admission counselors to ensure staff coverage during the team's operating hours.
  • Analyze statistical data on the team's performance against goals and provide data and analysis to members of management.
  • Be an informational resource to admission counselors with technical questions related to SNHU degree programs and admission, following up and giving instruction.
  • Ensure that admission counselors have the most current information relative to SNHU degree programs and admission requirements, or changes to the admission process.
  • Facilitate team meetings. Create meeting agenda, and update staff on ongoing changes.
  • Assist admission counselors in dealing with applicant questions and complaints and bringing these matters to a resolution.
  • Conduct and document scheduled one-on-ones with team members to discuss performance, and evaluate calls and chats/email communications.
  • Other responsibilities as assigned.

  What We're Looking For:

  • Associate degree
  • 3+ years of progressive experience in a customer service environment
  • 1+years of management experience

  Schedule: Tuesday - Saturday

  Tuesday - Friday: 8:00am - 4:30pm, Saturday: 12:30pm - 9:00pm (candidates local time zone).

  Thinking about the job, but not sure you should apply? We still want to hear from you.

  We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

  Are Benefits Important to You?

  We offer exceptional benefits, many available starting on the first day of employment:

  Anthem BlueCross affordable, low-deductible Medical Insurance available on day one

  Low to no-cost Dental, Vision and Life Insurance options

  5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

  A 401(k) Retirement Plan with an annual employer contribution of up to 6%, subject to eligibility and vesting criteria

  Tuition Benefits with family offerings

  Who Are We?

  SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

  Remote Work Disclaimer

  Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions.

  Please note that a background check is required for employment.

• About the company

  At SNHU, we put our mission to work — and it makes for much more than your typical 9 to 5. In fact, it’s one of many reasons we’ve been voted one of The Chronicle of Higher Education’s best colleges to work for every year since its inception. We’re proud to hold that title, because it shows that even as we grow, we’re still committed to creating opportunities – both for our learners and our employees. From online faculty and staff positions to work study opportunities for campus learners, we offer a supportive space to start or continue a career in higher education.

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