• Job Description

  Req#: 24-00697
  Title: Adobe Commerce (Magento) Support Engineer
  JobID #: 24-00697
  Company: Established Scientific Organization Client in Washington DC
  Position Type: Contract
  
  Job Summary
  We are looking for a highly skilled Adobe Commerce Support Engineer to join our team and provide technical support and maintenance for our Adobe Commerce platform. This role requires in-depth knowledge of Adobe Commerce (Magento) and involves troubleshooting, diagnosing, and resolving technical issues to ensure optimal platform performance. The ideal candidate will have a strong support background and the ability to assess and prioritize tasks efficiently. They should be proactive, detail-oriented, and capable of working in a fast-paced environment while delivering high-quality support.
  Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5+ years in Adobe Commerce (Magento) support, with a focus on troubleshooting, issue resolution, and prioritization.
  • Additional Skills: Familiarity with Agile methodologies and ticketing systems (e.g., Jira) for efficient task tracking and resolution.
  Technical Skills
  • Language: PHP
  • Adobe Commerce (Magento) Expertise: In-depth experience with Adobe Commerce, including configuration, troubleshooting, and optimization.
  • Problem-Solving and Analysis: Strong diagnostic skills with the ability to quickly identify and resolve platform-related issues.
  • Prioritization and Task Management: Demonstrated ability to assess, prioritize, and manage tasks based on urgency and impact.
  • Security and Compliance: Knowledge of Adobe Commerce security best practices and experience in implementing patches and updates for a secure environment.
  • Collaborative Communication: Effective communication skills for liaising with development teams and documenting complex technical issues.
  Key Responsibilities
  • Technical Support and Troubleshooting: Provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime.
  • Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs. Manage workload effectively to balance urgent issues with ongoing support tasks.
  • Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices. Is familiar with Adobe's Site-Wide Analysis Tool (SWAT).
  • Collaboration with Development Teams: Work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience.
  • Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the team's knowledge base and support efficiency.
  If you qualify and would like to apply to this position, please provide your earliest availability for a follow-up call or reach me by phone at 408-499-2397 and send me your resume to support the discussions.
  Thank you,
  James Parakka
  Technical Recruiter
  Tel#: 408.499.2397
  jparakka@centralpointpartners.com
  

• About the company

  At Central Point Partners, we thrive on making quality connections. Our individualized approach to Staffing, IT Consulting, Recruiting and Talent Management ensures that each client and position are connected to the right applicant every time.

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