• Job Description

  Req#: 721546BR

  Your Role and Responsibilities

  • Lead and manage end-to-end project delivery, ensuring projects are completed on time, within scope, and within budget.
  • Act as the primary point of contact for clients, understanding their needs, managing expectations, and ensuring overall satisfaction.
  • Oversee the implementation of Adobe Experience Cloud solutions, including Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and other related products.
  • Lead the strategy and execution of campaign building, ensuring alignment with client goals and effective audience engagement
  • Manage content creation processes, ensuring consistency, relevance, and alignment with client branding and messaging.
  • Documenting SOP, supported in developing solution and response on
    business requirement
  • Oversee site management activities, ensuring that websites are maintained, optimized, and aligned with client objectives.
  • Provide regular project status updates to clients and internal stakeholders. Maintain comprehensive project documentation
  • Engage with key stakeholders, including clients, internal teams, and external partners, to align on project goals and deliverables.
  • Ensure that the delivered solutions meet the highest standards of quality and performance.
  • Drive continuous improvement initiatives within the delivery process and across project teams
  • High level Data Base understanding - Customer data to Campaign data level
  • Good to have data flows and ETL/workflow schedules understanding
  • Hands on experience in SQL, Oracle/ Any database for building packages trigger
  • Collaborate with Performance Specialist to formulate recommendations based on analytic findings
  • Monitoring system health, provide input for the application server, and DB server clean-up activities
  • Campaign close-out documentation

  Introduction

  At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.

  Required Technical and Professional Expertise

  • 10-15 years of experience in IT project management, with a focus on Adobe Experience Cloud solutions.
  • Leads the training development for Campaign Execution team and streamlined the processes to improve productivity for the team
  • Create process documents to track campaign related activities that helps in SLA calculation
  • Proven track record of successful project delivery in a client-facing role
  • Strong knowledge of Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and other Adobe Experience Cloud products.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to manage multiple projects simultaneously.
  • Proficiency in project management tools such as JIRA, Trello, or MS Project.
  • Strong problem-solving and decision-making abilities

  Preferred Technical and Professional Experience

  • PMP, Scrum Master, or Adobe Certified Expert certifications are highly desirable.
  • Flexibility to work in different time zones to accommodate global projects (working hours – 6:30PM to 3:30AM IST)
  • Ability to think on feet, multi-task, prioritize and work under pressure
  • Responsible, with a positive attitude and ability to work well with a team

  Required Education

  Bachelor's Degree

  Preferred Education

  Master's Degree

  About Business Unit

  IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.

  Wonder if IBM is the one for you?

  In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

  Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

  Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

  Are you ready to be an IBMer?

  About IBM

  IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
  
  Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
  
  At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

  Other Relevant Job Details

  When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
  
  For additional information about location requirements, please discuss with the recruiter following submission of your application.

  IBM Vaccination Policy

  This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

  Being You @ IBM

  IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

  Country/Region

  India

  State / Province

  Karnātaka

  City / Township / Village

  Bangalore

  IBM Business Group

  Consulting

  Primary job category

  Enterprise Operations

  Secondary Job Category

  Process Services

  Role ( Job Role )

  Process Innovation Professional

  Employment Type

  Full-Time

  Contract type

  Regular

  Early Professional Track

  Not Applicable - Professional Hire

  Position Type

  Professional

  Travel Required

  No Travel

  Company

  (0063) IBM India Private Limited

  Is this role a commissionable/sales incentive based position?

  No

  ERBP

  Yes

  Company Label

  IBM

• About the company

  IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 375,000 employees serving clients in 170 countries. Just completing its 22nd year of patent leadership, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.

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