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Advanced Customer Technical Support Specialist - 2nd Shift - REMOTE
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Job Description
- Req#: R1292298
Employer Industry: Clinical Diagnostics
Why consider this job opportunity:
- Salary up to $43.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Flexible remote work arrangement available
- Opportunity to make a real difference in patient health through innovative solutions
What to Expect (Job Responsibilities):
- Provide technical support to customers via telephone, email, and video conference
- Resolve complex hardware, software, assay, and training-related issues for customers
- Distinguish between hardware, reagent, and software problems to provide effective solutions
- Mentor peers and assist in routine troubleshooting processes
- Identify process obstacles and contribute to the development of effective countermeasures
What is Required (Qualifications):
- Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
- 7+ years of lab or field experience
- Ability to handle complex issues with minimal supervision
- Proven subject matter expertise in previous roles with excellent communication skills
- Willingness to work weekends as required
How to Stand Out (Preferred Qualifications):
- Previous troubleshooting experience with electromechanical instrumentation
- Experience in a medical technology call center or medical laboratory
- Background in a customer service environment
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