Ciena
Advanced Technical Support, Blue Planet Portfolio Specialist
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Job Description
- Req#: R029410
Employer Industry: Technology (High-Speed Connectivity)
Why consider this job opportunity:
- Salary up to $131,500
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including medical, dental, and vision plans
- Discretionary incentive bonus eligibility for non-sales employees
- Supportive and collaborative work environment focused on individual growth
- Chance to work with cutting-edge software and technology
What to Expect (Job Responsibilities):
- Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting and resolving software and system-related issues
- Collaborate with cross-functional teams to identify and resolve product bugs and issues
- Maintain high levels of customer satisfaction through effective communication and prompt issue resolution
- Develop workarounds to address functionality shortcomings and minimize customer dissatisfaction
- Advocate for customers within the employer and represent the employer effectively to customers
What is Required (Qualifications):
- Bachelor’s degree in network engineering, systems engineering, computer science, or a related field, or equivalent work experience
- Exceptional presentation and communication skills
- Strong organizational skills to effectively balance and prioritize case load
- Proficiency in documenting cases with relevant information and time tracking
- Excellent customer service interaction skills, particularly in high-pressure situations
How to Stand Out (Preferred Qualifications):
- Expertise in virtualization environments such as VMware ESXi, KVM, and XEN
- Experience with Linux/Unix operating systems and networking technologies/protocols
- Proficiency in Python and Shell scripting
- Familiarity with databases such as PostgreSQL, MySQL, or graph databases
- Certifications such as CCNA, AWS, Google Cloud, or similar qualifications
#TechnologyJobs #CustomerSupport #SoftwareEngineering #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland.
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