• Job Description

  Req#: R029410
  Employer Industry: Technology and Networking Solutions
  
  Why consider this job opportunity:
  - Salary up to $131,500
  - Opportunity for career advancement and growth within the organization
  - Comprehensive benefits package, including medical, dental, and vision plans
  - Participation in 401(K) with company matching and Employee Stock Purchase Program
  - Supportive and inclusive work culture that values employee well-being
  - Opportunity to work with cutting-edge technology in a dynamic team environment
  
  What to Expect (Job Responsibilities):
  - Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting software and system-related issues
  - Collaborate with cross-functional teams to identify and resolve product bugs and issues
  - Maintain high levels of customer satisfaction through effective communication and prompt issue resolution
  - Develop workarounds to address functionality shortcomings and minimize customer dissatisfaction
  - Advocate for customers within the employer and represent the employer effectively to customers
  
  What is Required (Qualifications):
  - Bachelor’s degree in network engineering, systems engineering, computer science, or a related field, or equivalent work experience
  - Exceptional presentation and communication skills
  - Strong organizational skills to balance and prioritize case load effectively
  - Self-motivated with excellent time management skills and the ability to work independently
  - Excellent customer service interaction skills, particularly in high-pressure situations
  
  How to Stand Out (Preferred Qualifications):
  - Expertise in virtualization environments such as VMware ESXi, KVM, and XEN
  - Experience with Linux/Unix operating systems and networking technologies/protocols
  - Proficiency in Python and Shell scripting
  - Familiarity with databases such as PostgreSQL, MySQL, or graph databases
  - Understanding of Docker, microservices, Kubernetes, and cloud-based technologies
  
  #TechnologyJobs #NetworkingSolutions #CareerOpportunity #CompetitivePay #TechnicalSupport
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland.

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