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Job Description
- Req#: 26165
- 1-2 years collections experience
- Call centre experience
- 1-2 years experience on Predictive Dialler, Tallyman Collections system and Avaya Soft
- Grade 12 National Certificate / Vocational
- Call Centre processes and procedures
- Customer Care and service protocol
- 1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya Sofrphone knowledge
- Communications Skills
- Negotiation skills
- Attention to Detail
Apply by:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here !
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
Capitec is seeking dynamic ambitious individuals with a passion for client services within a collections environment. As a Collections agent you will gain the opportunity to engage telephonically with existing Capitec clients; to assist, consult and negotiate repayments on their loan accounts. The main objective being to maximize client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also educating our clients on the important of credit welfare.
Experience
Minimum:
Ideal:
Qualifications (Minimum)
Knowledge
Minimum:
Ideal:
Skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.