Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com

Work Schedule: Required to work 8:00 AM to 5:00 PM EST, PST, MST or CST hours depending on location or preference.

Job Summary:

As an Agent Onboarding Specialist, you are responsible for creating a seamless process for real estate agents to join Real - and get up and running with their business. You will be one of the first points of contact for agents joining Real - helping to answer their questions, explain Real, and guide them through their application and onboarding process. You will also serve as a process and task master - ensuring everything is done to onboard the agent. The Onboarding Team is organized regionally and you will be the go-to process person for your region. Past experience being in a brokerage operations role is a must to be considered for this opportunity.

Duties/Responsibilities:

• Facilitate Onboarding: Manage the agent's application from submission to approval; facilitate the license transfer with help from the Broker Team; review all items for compliance; approve the application; and help the agent get set up after approval.
• Agent Support: Guide agents through the onboarding process; answer any questions they have regarding their application; the license transfer process; how to join their Board/MLS; how to transfer listings and transactions; and how to get set up at Real.
• Training and Technical Assistance: where needed, schedule meetings with agents to explain Real, our tools, our systems; and help them get up to speed.
• Process Development: develop and manage the license transfer and board/mls transfer processes for your region; including approved communications/responses to agents.
• Stakeholder Management: work with the Broker team to understand the processes and requirements for your region; build processes and guidance to help agents navigate both Real's processes and State, Board, and MLS processes.

Required Skills/Abilities:

• Strong attention to detail with ability to prioritize and handle multiple tasks at once.
• Excellent verbal and written communication skills
• Excellent problem-solving skills; ability to troubleshoot, identify improvements, and make simple decisions independently.
• Strong team player with a results driven approach and who can work with limited guidance.
• The ability to work with sensitive and confidential information

Education and Experience:

• Bachelor's degree preferred
• Experience in brokerage operations is a must with direct experience onboarding agents in a mid-large size real estate brokerage a plus
• Experience with standard software, such as G-SUITE, MS Office, Adobe Sign, ZenDesk, and Pipedrive (or other CRM)

Must Have: Ability to truly encompass our Company Core Values
• Work Hard. Be Kind
• "We" are bigger than "me"
• Tech x Humanity

Physical Requirements:
• Sit for long periods of time

Real Broker is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.