Super.com
AI Agent Support Experience Manager
This job is now closed
Job Description
- Req#: 9ce627ac-9134-4bde-9fcf-6b2f7c40e705
Employer Industry: Technology and Customer Support
Why consider this job opportunity:
- Salary up to $160,000
- Remote-first flexibility, allowing you to work from anywhere and choose your own hours
- Unlimited PTO, company-wide recharge days, and annual team offsite events
- Weekly UberEats credits and travel discounts on Super.com
- Comprehensive benefits starting on day one, including equity options
- Access to wellness budgets and personal development funds to invest in your growth
What to Expect (Job Responsibilities):
- Lead a team of content and quality specialists to deliver a best-in-class AI agent experience
- Strategize the evolution of agent capabilities to optimize workflows
- Leverage AI agent performance data to improve bot resolutions and customer experience across chat and voice channels
- Develop strong partnerships with AI partners to ensure accountability and influence partner roadmaps
- Manage conversational design and ensure seamless handoffs between AI systems and human agents
What is Required (Qualifications):
- Degree in Data Analytics, Communications, Marketing, Business, or a related field
- 5-8 years of relevant work experience in operations, consulting, or at a startup, including 3+ years in people leadership
- Experience developing and optimizing chatbot/voice AI playbooks, including conversation flows and VUI design principles
- Exceptional written communication skills with a focus on clear customer-facing messaging
- Strong analytical skills with the ability to interpret performance data and turn them into actionable insights
How to Stand Out (Preferred Qualifications):
- Experience in AI chatbot management or equivalent AI support automation platforms
- Exposure to travel, fintech, or SaaS industries
- Knowledge of communication frameworks such as neurolinguistic programming or Fogg Behavior Model
- Strong project management skills with the ability to manage multiple priorities
#Technology #CustomerSupport #RemoteWork #AI #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.