Super.com
AI Agent Support Experience Manager
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Job Description
- Req#: 9ce627ac-9134-4bde-9fcf-6b2f7c40e705
Employer Industry: Technology and Customer Support
Why consider this job opportunity:
- Salary up to $160,000
- Unlimited PTO, company-wide recharge days, and annual team offsites
- Remote-first flexibility allowing work from anywhere in the world
- Access to wellness budgets and personal development funds
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment focused on employee well-being
What to Expect (Job Responsibilities):
- Lead a team of content and quality specialists to deliver a best-in-class AI agent experience
- Strategize the evolution of agent capabilities to enhance workflows
- Leverage AI agent performance data to improve bot resolutions and customer experience across chat and voice channels
- Develop strong partnerships with AI partners to influence their roadmaps and ensure accountability
- Collaborate with cross-functional teams to refine conversational design and manage complex playbook architectures
What is Required (Qualifications):
- Degree in Data Analytics, Communications, Marketing, Business, or a related field
- 5-8 years of relevant work experience in operations, consulting, or at a startup, including 3+ years in people leadership
- Experience developing and optimizing chatbot/voice AI playbooks with proven ability to manage multi-channel AI deployments
- Exceptional written communication skills, focusing on clear customer-facing messaging
- Strong analytical skills with the ability to interpret performance data and turn them into actionable insights
How to Stand Out (Preferred Qualifications):
- Experience in AI chatbot management or equivalent AI support automation platforms
- Exposure to travel, fintech, or SaaS industries
- Knowledge of communication frameworks (e.g., neurolinguistic programming, Fogg Behavior Model)
- Strong project management skills with a proven ability to manage multiple priorities
#Technology #CustomerSupport #RemoteWork #CareerOpportunity #AIManagementAbout the company
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