Tech Providers,
AI Data Labeling & Quality Specialist
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Job Description
- Req#: 26-00051
Employer Industry: AI and Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement
- Engage in innovative projects supporting AI development for enhanced customer experiences
- Collaborate in a dynamic and diverse environment
- Contribute to the improvement of AI models and customer interaction quality
What to Expect (Job Responsibilities):
- Review, label, and categorize customer interaction data (audio and text) to create high-quality training datasets
- Evaluate AI/LLM outputs for accuracy, clarity, tone, and compliance with internal guidelines
- Provide detailed feedback to improve AI behaviors, dialog flows, and multilingual consistency
- Identify patterns, edge cases, and opportunities to enhance English and Spanish customer experiences
- Ensure data quality, confidentiality, and adherence to annotation standards
What is Required (Qualifications):
- Fluent in English and Spanish (spoken and written) with strong comprehension and communication skills
- Prior experience in data labeling, annotation, linguistics, QA, customer support, or AI training
- Strong attention to detail and ability to follow structured guidelines
- Comfortable working with productivity tools and web-based annotation platforms
- Ability to work independently, meet deadlines, and adapt to evolving requirements
How to Stand Out (Preferred Qualifications):
- Familiarity with conversational AI, LLMs, or voice agents
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