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Job Description
- Req#: 2d97463e-3226-4195-b97d-9ba507998668
Employer Industry: Technology and Customer Support
Why Consider this Job Opportunity:
- Salary up to $98,000
- Unlimited PTO and company-wide recharge days for work-life balance
- Remote-first flexibility to work from anywhere in the world
- Competitive salary with equity options and comprehensive benefits starting on day one
- Access to wellness budgets and personal development funds to invest in your growth
- Weekly UberEats credits and travel discounts to enhance your lifestyle
What to Expect (Job Responsibilities):
- Design, build, and continuously optimize AI chatbot playbooks and conversational flows.
- Monitor and analyze chatbot performance metrics, identifying opportunities for improvement.
- Collaborate with cross-functional teams to refine conversational design and enhance customer journeys.
- Develop clear documentation and escalation paths for unresolved customer issues.
- Analyze bot feedback and performance trends to inform actionable recommendations for improvements.
What is Required (Qualifications):
- Degree in Data Analytics, Communications, Marketing, Business, or a related field.
- Experience in developing and optimizing chatbot playbooks and understanding voice AI conversation design.
- Exceptional written and verbal communication skills, with experience in scripting for customer-facing AI.
- Strong analytical skills to interpret performance data and turn insights into actionable recommendations.
- Proficiency in CRM software and data analytics tools, such as Excel, Looker, or Google Analytics.
How to Stand Out (Preferred Qualifications):
- Hands-on experience in AI chatbot management or customer automation platforms.
- Exposure to travel, fintech, or SaaS industries.
- Knowledge of communication frameworks like neurolinguistic programming or the Fogg Behavior Model.
- Strong project management skills with the ability to manage multiple priorities effectively.
#Technology #CustomerSupport #RemoteWork #CareerOpportunity #AIChatbots #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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