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Job Description
- Req#: 2d97463e-3226-4195-b97d-9ba507998668
Employer Industry: Technology and Customer Support
Why consider this job opportunity:
- Salary up to $98,000 per year
- Remote-first flexibility: Work from anywhere and choose your own hours
- Unlimited PTO, company-wide recharge days, and annual team offsites
- Weekly UberEats credits and travel discounts on the employer's platform
- Generous parental leave and flexible return-to-work plans for growing families
- Access to wellness budgets, personal development funds, and team-level learning resources
What to Expect (Job Responsibilities):
- Design, build, and continuously optimize AI chatbot playbooks and conversational flows
- Monitor and analyze chatbot performance metrics, identifying opportunities to enhance resolution and customer experience
- Collaborate with cross-functional teams to refine conversational design for a smooth customer journey
- Build clear documentation and escalation paths for unresolved customer issues
- Analyze feedback and performance trends to derive actionable insights for AI products and support
What is Required (Qualifications):
- Degree in Data Analytics, Communications, Marketing, Business, or a related field
- Experience developing and optimizing chatbot playbooks and conversational flows, with knowledge of voice AI conversation design
- Exceptional written and verbal communication skills, with experience refining scripts for customer-facing AI
- Strong analytical skills to interpret performance data and turn it into actionable insights
- Proficiency in CRM software and data analytics tools to track bot performance
How to Stand Out (Preferred Qualifications):
- Hands-on experience in AI chatbot management or customer automation platforms
- Exposure to travel, fintech, or SaaS industries
- Knowledge of communication frameworks, such as neurolinguistic programming
- Strong project management skills with the ability to manage multiple priorities
#Technology #CustomerSupport #RemoteWork #AIChatbot #CareerOpportunity
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