Employer Industry: Cruise Line and Travel Services

Why consider this job opportunity:
- Base salary range of $16.35 to $22.07, based on qualifications and experience
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and Employee Stock Purchase Plan
- Opportunities for training and professional development, including tuition reimbursement
- Dynamic work environment with a focus on compliance and environmental protection

What to Expect (Job Responsibilities):
- Provide assistance to guests with air travel inquiries, including booking, changes, cancellations, and general information
- Address and resolve any issues or complaints related to air travel arrangements in a timely and professional manner
- Work with the Air Operations team to ensure accurate and efficient handling of air travel logistics
- Track and fix incomplete Passenger Name Records (PNR) and amend major schedule changes
- Communicate effectively with customers, co-workers, and management to reduce communication-related work errors

What is Required (Qualifications):
- Proficiency in computer systems and software used for air travel arrangements
- Strong verbal and written communication skills with travel suppliers, port agents, and management
- Experience in the travel and hospitality industry and in a high-volume call center is highly desirable
- Knowledge of the Sabre airline reservation system, including booking and ticketing processes
- Must be legally authorized to work in the United States; sponsorship is not available

How to Stand Out (Preferred Qualifications):
- Familiarity with air travel booking systems and procedures
- Ability to handle high-pressure situations and provide effective solutions
- Excellent phone and customer service skills

#CruiseLine #CustomerService #TravelIndustry #CareerOpportunity #ProfessionalDevelopment

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