Employer Industry: Cruise Line and Travel Services

Why consider this job opportunity:
- Base salary range up to $22.07 per hour, based on qualifications and experience
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and employee stock purchase plan
- Opportunities for training and professional development, including tuition reimbursement
- Supportive culture prioritizing compliance, environmental protection, and employee well-being

What to Expect (Job Responsibilities):
- Provide assistance to guests with air travel inquiries, including booking, changes, and cancellations
- Address and resolve issues or complaints related to air travel arrangements in a timely manner
- Collaborate with the Air Operations team to ensure efficient handling of air travel logistics
- Process and certify all air tickets issued, updating necessary reports and records
- Communicate effectively with customers and team members to minimize errors and enhance satisfaction

What is Required (Qualifications):
- Proficiency in computer systems and software used for air travel arrangements
- Strong verbal and written communication skills to interact with various stakeholders
- Experience in the travel and hospitality industry, preferably in a high-volume call center
- Knowledge of the Sabre airline reservation system and its functionalities
- Must be legally authorized to work in the United States

How to Stand Out (Preferred Qualifications):
- Familiarity with air travel booking systems and procedures
- Excellent phone and customer service skills
- Ability to handle high-pressure situations and provide effective solutions
- Proficient in Microsoft Word, Excel, and Outlook

#CruiseLine #TravelServices #CustomerService #CareerOpportunity #ProfessionalDevelopment

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