Princess Cruises

Air Customer Service Agent - REMOTE - US


Pay$16.35 - $22.07 / hour
LocationSanta Clarita/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 10524
      Employer Industry: Cruise Line and Travel Services

      Why consider this job opportunity:
      - Base salary range up to $22.07 per hour, based on qualifications and experience
      - Cruise and travel privileges for you and your family
      - Comprehensive health benefits
      - 401(k) plan and employee stock purchase plan
      - Opportunities for training and professional development, including tuition reimbursement
      - Supportive culture prioritizing compliance, environmental protection, and employee well-being

      What to Expect (Job Responsibilities):
      - Provide assistance to guests with air travel inquiries, including booking, changes, and cancellations
      - Address and resolve issues or complaints related to air travel arrangements in a timely manner
      - Collaborate with the Air Operations team to ensure efficient handling of air travel logistics
      - Process and certify all air tickets issued, updating necessary reports and records
      - Communicate effectively with customers and team members to minimize errors and enhance satisfaction

      What is Required (Qualifications):
      - Proficiency in computer systems and software used for air travel arrangements
      - Strong verbal and written communication skills to interact with various stakeholders
      - Experience in the travel and hospitality industry, preferably in a high-volume call center
      - Knowledge of the Sabre airline reservation system and its functionalities
      - Must be legally authorized to work in the United States

      How to Stand Out (Preferred Qualifications):
      - Familiarity with air travel booking systems and procedures
      - Excellent phone and customer service skills
      - Ability to handle high-pressure situations and provide effective solutions
      - Proficient in Microsoft Word, Excel, and Outlook

      #CruiseLine #TravelServices #CustomerService #CareerOpportunity #ProfessionalDevelopment

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.