California Jobs
Air Import Customer Service Agent
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Job Description
- Req#: 31205918338
**Air Import Customer Service Agent**
* 12200 Wilkie Ave, Hawthorne, CA 90250, USA
* Full-time
**Company Description**
Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder
Global supply chain management is what wedo, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems
**Job Description**
**Scope of Position**
Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department.
**Major Duties and Responsibilities**
* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operating system
* Track and trace Air Import files as required
* Use Workflows on daily basis
* Ensure timely delivery/dispatch of freight to customers for Import shipments
* Ensure documents are timely sent to customer or broker for customs purposes
* Ensure accurate and timely client and Service Providers billing
* Interact with our customers in arranging their international shipments, meeting customer service standards
* Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
* Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
* Understand department process flow, constantly looking for areas of improved efficiency
* Ensure all customers' standard operating procedures are followed and updated
* Meet KPI standards, as per the company procedures
* Overseas communications, timely responses to emails and requests (internal and external)
**Qualifications**
**Minimum Qualifications**
* High School Degree or equivalent required
* Successful candidates must pass a background check
* Must be 18 years of age or older
* Good computer skills (Word, Excel, and familiarity with PowerPoint)
* Must be legally authorized to work in the United States
* Must not require future sponsorship for employment Visa
* Must have the ability to work overtime in support of the department needs
* Fluent in English, both written and verbal
* Ability to multi-task and prioritize throughout the workday while remaining focused and organized
* Demonstrated ability to be pro-active in thought and action
* Strong organizational skills.
* Analytical with a strong attention to detail
* Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
* Ability to work independently and in a collaborative team environment
* Willing to pitch in and help on last minute projects or assist team members
* Excellent written, verbal, and interpersonal communication skills.
* Comfortable with numbers and basic mathematical skills
* Has a demonstrated strong work ethic, and reliability
* Comfortable working in a professional business environment
* Must be able to commute to the city of Hawthorne, CA
**Desired Qualifications:**
* Associates Degree or Undergraduate Degree Preferred
* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
* Understanding of air documentation process (preferred)
* Works effectively in a fast-paced environment
* **Reporting Structure:**
* Air Import Lead Agent, Supervisor and Manager
**Additional Information**
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
**Job Location**
Air Import Customer Service Agent
* 12200 Wilkie Ave, Hawthorne, CA 90250, USA
* Full-time
About the company
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