• Job Description

  Req#: 37243

  Overview

  **This position is a contractual job as a temporary replacement for an employee on maternity leave.**

  About Us

  Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

  Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

  Our Work Culture

  At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

  • Autonomous - We encourage and trust your decision making skills
  • Progressive work environment- If you have skills to prove we have all ladders for you to grow
  • Flexible - We believe in results
  • Innovative - All ideas matters
  • Inclusive - Everyone is Included and everyone wins
  • We work hard and party even harder

  About the job

  The Partner Alliance Program Manager is responsible for managing the day-to-day operations of the Cloud’s partner alliance program. This includes developing and executing partnership operations, managing partner and sales relationships, and tracking and reporting on program performance.

  Base Salary - $75,000 per year

  Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum. that allow for vertical and horizontal growth through our multiple lines of business.
  • Robust career path with a full development plan and the opportunity to grow in the organization.
  • Paid 4 weeks training, 2 weeks leave.
  • Continuous learning through progressive training that is specific to your tenure and skills.
  • Competitive salary.
  • Positive and supportive environment.
  • Weekly Friday socials, trivia nights, games, and movie outings.

  Schedule

  • Fixed schedule from Monday to Friday, 9 hrs. shift from 12 PM to 9 PM (West coast/ Pacific time), open to flexible hours working with clients across the globe.

  Location

  • Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
  • Hybrid setup

  #GOO3

  Qualifications

  Who are we looking for?

  • Minimum 2 years project/program management experience.
  • Tech savvy with critical thinking
  • Basic knowledge of Cloud solutions, Data, AI, Big Query.
  • Experience working with global, digital partners.
  • Background in IT (preferable).
  • 15% of work will travel to the USA for business purposes.

  Responsibilities

  • • • Provide program management across internal and partnership teams to track progress and follow up on action items.
      • Create and deliver various data reporting and deck updates dashboards regularly.
      • Responds to queries for data from across the globe internally and for the partnership teams.
      • Organize meetings, document detailed notes for action items, owners, ETA and use it to follow up with stakeholders on progress and organize follow up meetings.
      • Create an easy to use knowledge repository and well indexed content that is easy to find by the global teams on both sides.
      • To work with other departments to take care of logistics, setting up meetings, food/room set up, swags and all kinds of support needed to run events.
      • Produce high fidelity and organized reports.
      • Proactive and prompt responses.
      • Excellent time management.
      • Organize miscellaneous work, while maintaining visibility with the reporting manager on the entire list of all activities.
      • Travel to USA as and when needed

• About the company

  We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

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