• Job Description

  Req#: REQ323497

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  Employee Relations Lead, AMR

  What this job involves

  The Americas ( AMR ) Employee Relations Lead will identify and lead through gaps that may exist in perception , understanding , or performance expectations between employees and management, and advise solutions that uphold JLL’s principles related to fair and equitable treatment of its employees and the best interest of JLL. They will proactively anticipate possible challenges related to employee matters and make recommendations to mitigate risk to the firm. They will demonstrate an understanding of the needs of the business and the employee and recommend appropriate and fair actions to support those needs.

  The AMR Employee Relations Lead will steer and embed the AMR Employee Relations (ER) and US Labor Relations (LR) Communit ies of Practice. They will develop the ER and LR proposition s across AMR managing key stakeholders in line with the direction of the HR strategy, and ensuring ER, HR, APAC , and EMEA alignment.

  The AMR Employee Relations Lead, and associated team, will work with all HR Centers of Excellence and Communities of Practice that support the Geo (People Service & Excellence, Reward/Talent/L&D/Talent Acquisition) to embed and execute HR processes and provide seamless ER support to the business . ER support services include providing expert advice concerning risk related to administrative agenc y charges and litigation, settlements and alternative dispute resolution, organizational change and transitions (including reorganizations, account transitions , etc . ), terms and conditions, policy and practices, high-risk /complex cases/investigations and other ad-hoc programs and initiatives . LR support services include providing expert advice concerning risk related to negotiating CBAs, advising on unionization efforts, and high-risk performance management issues, as well as other ad-hoc programs and initiatives.

  Key Accountabilities

  • Lead through change to embed the AMR ER Community of Practice and further construct and execute an integrated AMR ER strategy (with a view to global philosophy and strategy), including leading a nd expanding an ER team .

  • Model and develop behaviors , values , and practices focus ed on collaboration , accountability and a growth mindset t hat deliver strong results while remaining positive and motivated to do their work.

  • Ensure delivery of a specialist, tiered ER support service across all AMR -based employees providing policy, process, advice , and guidance to business lines including but not limited to:

  • Work Dynamics (including Account Management and Project & Delivery Services)

  • Markets ( Leasing and Property Management )

  • Capital Markets and Valuations Advisory

  • Corporate Functions

  • JLL Technology

  • Collaborate with regional/global HR/ER representatives to understand local approaches and identify shared interests, helping ensure up-to-date knowledge, compliance, knowledge sharing , and ER data tracking.

  • Act as a key enabler of the people agenda by leading the ER team to deliver value and expert ER support.

  • Align and communicate with compliance/in-house legal and external AMR networks to ensure, maintain , and inform good practice(s).

  • Lead with data, provide expert consultation, guidance , and coaching to business leaders and HR People Partners on high-risk /complex issues to help resolve, minimize disputes and costs , and implement changes successfully.

  • Advise on highly complex ER cases/problems by evaluating pertinent information, analyzing findings, and applying relevant Company policies and practices to reach a conclusion.

  • Lead by example as a player/coach and work on most complex cases while serving as the escalation point for the ER team, demonstrating best practices .

  • Oversee case management, appropriate records of investigations and ensure routine audits of ER work.

  • Evaluate ER risks, and learnings and propose forward-looking action(s) incl. readiness for AMR legislative change and other organizational impacts e.g., COVID-19 , case learnings, etc.

  • Develop HR and line manager capability in line with best practice, policy , and legal regulation ensuring an exceptional employee experience, risk mitigation , and dispute resolution.

  • Inform, help lead, develop , and embed ER programs and process improvements to enhance the employee experience in collaboration with vertical/horizontal stakeholders.

  Sound like you? To apply you need:

  Skills & Competencies

  Technical

  • Expert breadth and depth knowledge of employment (including wage and hour ) laws and regulations

  • Excellent ability to gather, synthesize, analyze , and report ER data

  • Highly developed skills in understanding and teaching about data, trends , and the impact of that information on the team and company

  Interpersonal

  • Proven work experience in managing others and building high-performing teams

  • Exceptional written and verbal communication skills ; bilingual in Spanish preferred.

  • Excellence in exercising good judgment in making independent decisions with a high degree of tact and diplomacy

  • Expert collaboration, conflict resolution , and negotiation skills with the capability of coordinating with diverse disciplines

  • Comfortable advising in ambiguous situations and advising accordingly

  • Significant experience in successfully influencing and negotiating with the courage to make difficult decisions , and deliver difficult messages with a proven ability to recommend and/or apply appropriate action based on policy/procedure and/or business practice

  • Demonstrated ability to maintain confidentiality and inherent application of discretion

  • Demonstrated high level of ethics, and integrity, and possess diversity and inclusion acumen

  • Proven ability to maintain neutrality and calm demeanor in tense/conflict-ridden situations

  Education & Experience

  • 8+ years’ experience in employee relations matters, preferably gained in a matrix environment within AMR

  • Bachelor’s degree in human resources , Industrial or Labor Relations , or other related field

  • Law degree or post-graduate experience in Human Resources preferred

  • In-depth knowledge of employment legislation and AMR regulation including extensive practical experience of supporting wide-ranging , complex , and sensitive ER matters

  • Ability to contextualize ER issues aligned with HR process and regulatory requirements and anticipate issues

  Systems used

  • ServiceNow

  • Workday

  Estimated compensation for this position is:

  227,500.00 – 260,000.00 USD per year

  The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

  Location:

  Remote –Atlanta, GA, Chicago, IL, Dallas, TX

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

  Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

  Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

  California Residents only

  If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

  Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

Notice