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Analyst Business Relations CCO (Remote)
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Job Description
- Req#: 1631268BR
Employer Industry: Retail Pharmacy and Healthcare
Why consider this job opportunity:
- Salary up to $67,065 plus bonus potential
- Opportunity for career advancement and growth within the organization
- Collaborative and supportive work environment
- Chance to make a positive impact on customer and agent experiences
- Involvement in meaningful projects that enhance business processes
What to Expect (Job Responsibilities):
- Analyze assigned line of business agent systems and processes to support and improve operations for agents and customers
- Develop and deliver training materials and updates based on business needs, analytics, and feedback
- Maintain online help resources and documentation for customer-facing websites
- Collaborate with cross-functional teams to ensure agent success and process efficiency
- Manage feedback from agents regarding documentation and implement necessary changes
What is Required (Qualifications):
- Bachelor's Degree OR High School Diploma/GED with at least 3 years of web authoring and/or production experience in a business-to-consumer or business-to-business environment
- Experience developing and delivering training curriculum for various audience levels
- Demonstrated ability to elicit and document requirements clearly and concisely
- Proven experience analyzing reports to identify trends, issues, and customer opportunities
- Outstanding written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree and at least 2 years of web authoring and/or production experience OR High School Diploma/GED with at least 5 years of relevant experience
- Experience with SalesForce and contact center operations
- Knowledge of technical design processes and web languages, such as HTML, JavaScript, and CSS
- Experience developing client relationships and consulting skills
#RetailPharmacy #HealthcareCareers #CustomerExperience #CareerGrowth #TrainingDevelopment
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