• Job Description

  Req#: GGN00002020

  At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

  Job overview and responsibilities

  The team is currently looking for a well-rounded individual who has a passion for data and analytics. The role requires supporting the team by gathering data, conducting analyses, verifying reports and assist in ad-hoc decision support. Excellent time management, strong analytical capabilities and communication skills are keys to success in this role.

  • Extract and analyze data from relational databases and reporting systems
  • Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to business impact
  • Identify issues, create hypotheses, and translate data into meaningful insights; present recommendations to key decision makers
  • Responsible for the development and maintenance of reports, analyses, dashboards to drive key business decisions
  • Build predictive models and analyze results for dissemination of insights to leadership of the numerous operations groups at United
  • Prepare presentations that summarize data and help facilitate decision-making for business partners and senior leadership team

  This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

  What’s needed to succeed (Minimum Qualifications):

  • Bachelor's Degree required
  • 2-4 years of analytics-related experience
  • Must be proficient in Microsoft Excel and PowerPoint
  • Must be competent in querying and manipulating relational databases via Teradata SQL assistant, Microsoft SQL server, Oracle SQL Developer
  • Must be proficient in at least one quantitative analysis tool – Python / R
  • Must be familiar with one or more reporting tools – Tableau / Oracle OBIEE / TIBCO Spotfire
  • Must be detail-oriented, thorough and analytical with a desire for continuous improvements
  • Must be adept at juggling several projects and initiatives simultaneously through appropriate prioritization
  • Exhibit written and spoken English fluency
  • Must be legally authorized to work in India for any employer without sponsorship
  • Must be fluent in English (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

  What will help you propel from the pack (Preferred Qualifications):

  • MBA preferred

• About the company

  United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.

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