Employer Industry: Healthcare IT

Why consider this job opportunity:
- Salary up to $110,400.00 per year
- Comprehensive benefits package including medical, dental, vision, and 401(k) match
- Professional development programs with access to on-demand virtual leadership courses
- Opportunity to support critical systems in a leading healthcare organization
- Work in a collaborative environment that emphasizes community and belonging

What to Expect (Job Responsibilities):
- Configure, manage, and maintain the Customer Service Module within ServiceNow
- Oversee the Asana platform to support team workflows and projects
- Administer and maintain the Salesforce platform, ensuring data integrity and user access
- Perform routine system checks, updates, and patch management for application reliability
- Collaborate with cross-functional teams to gather feedback and implement system improvements

What is Required (Qualifications):
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience as a System Administrator or Application Administrator with ServiceNow, Asana, and Salesforce
- Strong experience in administering the ServiceNow Customer Service Management module
- Proficient in system administration tasks such as configuration, updating, troubleshooting, and support
- Strong communication skills to provide clear instructions and support to end users

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare IT space, preferably with Epic EHR
- ServiceNow Certified System Administrator and/or Salesforce Administrator certification
- Familiarity with ITIL best practices and Service Management concepts
- Experience with integration between ServiceNow Self-Service, Asana, Salesforce, and Epic EHR

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