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Home Office Tech, Analyst II
5 days agoWhat's your preference?
Job Description
- Req#: R-045100
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $43.90/hour
- Highly competitive Total Rewards package including 401K matching, health benefits, employee stock options, paid time off, and volunteer time off
- Limitless career potential with opportunities for growth and advancement
- Innovative and supportive work environment fostering creativity and collaboration
- Commitment to workplace equality and community involvement
- Opportunity to make a real impact in the financial services industry
What to Expect (Job Responsibilities):
- Provide Tier 2 support for end-user computing devices for internal employees and contingent workers
- Respond to incidents and requests within a ticketing system, ensuring timely resolution
- Deploy and troubleshoot end-user computing devices, including laptops and desktops
- Install, configure, and troubleshoot Windows and Mac operating systems and applications
- Maintain a high standard of customer service for all IT-related queries
What is Required (Qualifications):
- Minimum of 2 years of Tech Support experience, including support for Windows and Mac systems
- Experience with workstation setup, conference room support, networking, and related duties
- Familiarity with Microsoft Active Directory Domains, Microsoft Office, Office 365, and mobile device technology
- Working knowledge of various Windows OS and hardware for PC environments
- An Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience
How to Stand Out (Preferred Qualifications):
- Experience in customer training and knowledge documentation
- Familiarity with ITIL change-incident-problem management processes
- Ability to think creatively for continuous improvement solutions
- Experience in asset inventory activities
- Strong collaborative attitude and communication skills
#FinancialServices #TechSupport #CareerGrowth #CompetitiveBenefits #CustomerService
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