• Job Description

  Req#: WD1667428

  Position Summary...

  What you'll do...

  Design & Develop
  Designs and develops content, communications, and operational processes by identifying needs; ensuring information is translated into accurate and concise content; facilitating meetings with project teams to analyze, plan, design, develop, and implement deliverables; organizing timelines for deliverables to be completed; providing corrective action plans, reporting results, and deliverables to supervisors and stakeholders; and evaluating materials against established benchmarks to ensure effectiveness.

  Delivery

  Delivers project readouts and analysis to stakeholders and L&D team by collaborating with business units; collaborating with training teams; building communication channels to maintain consistency through quality control measures; and providing results to key stakeholders.

  Enhances End User Experience
  Enhances the end user experience by ensuring the environment is conducive to the end users; subject matter experts to develop materials; gathering feedback and reviewing results; researching, compiling, and analyzing data to recommend content and operational process enhancements; remaining up to date on content management best practices; implementing improvements to content and processes to ensure objectives are met; and overseeing the maintenance and upkeep of of the Knowledge Base, Help Center and Guided Flows and processes.

  Change / Innovation
  Develops and designs new and innovative knowledge management processes and tools by researching alternative knowledge management processes; benchmarking with internal and external knowledge management organizations.

  Deliverable Effectiveness
  Completes post publish audits by reviewing and evaluating post implementation support requirements; communicating feedback gathered during post training audits to key stakeholders; establishing required actions based on feedback; overseeing the development of remediation plans and timelines; executing updates and delivery of training materials; validating training content with subject matter experts, divisional management, and field associates; and addressing multiple levels in the organization based on the identified needs, and relevance to achieve established goals.

  Business Support
  Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

  Physical Activities

  The following physical activities are necessary to perform one or more essential functions of this position.

  Enters and locates information on computer.

  Presents information to small or large groups and individuals.

  Communicates effectively in person or by using telecommunications equipment.

  Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Visually verifies information, often in small print.

  Reads information, often in small print.

  Travel

  Traveling is necessary to perform one or more essential functions of this position.

  Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

  Entry Requirements

  Minimum Qualifications

  • Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality , knowledge management, contact center, or related area .

  Preferred Qualifications

  • 2 years’ experience training in an operational or production based environment or related area.
  • 1 year’s project management experience.
  • 1 year’s experience with instructional design software.

  Minimum Qualifications...

  Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

  Minimum Qualifications: Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality , knowledge management, contact center, or related area .

  Preferred Qualifications...

  Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

  Design, Project Management, Supervising Associates, Training and Development

  Primary Location...

  5300 WESTPORT PKWY, FORT WORTH, TX 76177, United States of America

• About the company

  Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas.

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