• Job Description

  Req#: JR104936
  Summary:
  
  The Analyst, Test Script will perform assigned functions within the Servicing Governance and Control team in a timely and accurate manner. The primary role, of the Business Analyst, is to execute the development of test scripts/plans, on the end-to-end processes within Servicing Operations. Additionally, the test developer will create test and population criteria.
  
  Essential Job Functions:
  
  • Document requirements for testing criteria/strategy as the initial start of Business Process Testing.
  • Ensure business processes comply with legal requirements.
  • Collaborate with Lines of Business to identify applicable data fields or logic to ensure test script/plan aligns with actual processes.
  • Ensure test scripts/plans remain up to date on any process, legal or client guidelines.
  • Collaborate with Business Analyst to develop population reports.
  • Work closely with other test developers to design, and implement testing strategy and test plans, maintaining detailed documentation.
  • Analyze test results, reporting testing observations, including documenting fails.
  • Create detailed, comprehensive and well-structured test scripts/plans.
  • Estimate, prioritize, plan and coordinate testing activities.
  • Design, develop and execute automation scripts, when or where applicable.
  • Identify, record, document thoroughly and track defects.
  • Monitor correcting any defect process results.
  • Track quality assurance metrics, like defect densities and open defect counts.
  • Assist in building data analytics/ building dashboards.
  • Assist in identifying root cause scenarios and possible corrective actions.
  • Track Operational Issues, Internal Audit and External Audit findings and determine testing protocols.
  • Maintain regular and punctual attendance
  
  
  Other Related Duties:
  
  Performs other related duties as assigned.
  
  Supervisory Responsibilities:
  
  This position is an individual contributor with no direct reports.
  
  Qualifications:
  
  To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  
  • Must have excellent verbal and written communication skills.
  • Must have analytical/critical thinking skills to understand/communicate data metrics.
  • Rapidly adapt to changing information, conditions and/or unexpected obstacles.
  • Organizational skills and ability to manage multiple tasks in an efficient manner.
  • Must have ability to collaborate with different levels of Servicing Leadership.
  • Sufficient statistical and mathematical skills.
  • Must be confident and reliable.
  • Should be consistent and display a high level of accuracy.
  
  
  Education and/or Experience:
  
  • Bachelor's Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.
  • Mortgage Servicing experience.
  • Fiserv experience.
  • Should be experienced in SQL, MS Excel, Adobe and statistical sampling.
  
  
  Language Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  
  Mathematical Skills:
  
  Ability to calculate figures and amounts such as interest, commissions, and percentages.
  
  Reasoning Ability:
  
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  
  Certificates, Licenses, Registrations:
  
  None required.
  
  Physical Demands:
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
  
  Work Environment:
  
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
  
  Equal Employment Opportunity:
  
  Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
  
  Americans with Disabilities Act:
  
  Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
  
  Job Responsibilities:
  
  The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization

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