Remote Jobs
Analyst, Workforce Management
What's your preference?
Job Description
- Req#: 4630822005
Employer Industry: Mental Healthcare Services
Why consider this job opportunity:
- Salary range of $90,844 - $111,000 annually
- Opportunity for career advancement and growth within a mission-driven organization
- Fully remote work environment with occasional travel (2-3 times per year)
- Comprehensive health coverage, including medical, dental, vision, and life insurance
- Flexible PTO, 12 paid holidays, and a full winter break week
- Unique wellness benefits, including therapy stipends and memberships to wellness apps
What to Expect (Job Responsibilities):
- Develop and maintain accurate headcount forecasts based on historical data and business trends
- Analyze call volume and other metrics to determine optimal staffing levels across support channels
- Create and manage capacity models to project resource needs and identify gaps or surpluses
- Collaborate with BPO partners on capacity planning and performance management
- Partner with leadership to develop workflows, reports, and initiatives for successful staffing
What is Required (Qualifications):
- 2-5 years of experience in workforce capacity planning, preferably in a customer support environment
- Strong understanding of customer support metrics and KPIs
- Proficiency in data analysis and reporting tools (e.g., Excel, SQL, & Looker)
- Ability to work independently and adapt to changing priorities
- Strong attention to detail and capability in analyzing data for strategic decision-making
How to Stand Out (Preferred Qualifications):
- Experience with Assembled (workforce management software)
#MentalHealthcare #RemoteWork #WorkforceManagement #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.