Marsh & McLennan Companies
Application Support Administrator
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Job Description
- Req#: R_328073
Employer Industry: Insurance Services
Why consider this job opportunity:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote work flexibility
- Charitable contribution match programs
- Stock purchase opportunities
- Opportunity to work in a collaborative and inclusive culture
What to Expect (Job Responsibilities):
- Review incoming Help Desk tickets to provide technical support and troubleshoot applications
- Resolve issues in a timely manner to minimize downtime and ensure optimal performance
- Assist in escalating unresolved issues and provide prompt feedback to internal customers
- Manage user access and permissions, ensuring data security and compliance with company policies
- Collaborate effectively with cross-functional teams
What is Required (Qualifications):
- Must be fluent in French and English
- Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
- Experience working in a Help Desk environment such as ServiceNow
- Excellent attention to detail with proven organizational and time management skills
- Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Proficient with Windows Operating Systems and MS Office products
- Some insurance agency experience preferred
- Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon is helpful but not required
#InsuranceServices #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.
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