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Application Support Analyst
7 days agoWhat's your preference?
Job Description
- Req#: R25_0000002469
Employer Industry: Insurance Technology
Why consider this job opportunity:
- Salary up to $29.00 hourly
- Opportunity for career advancement and growth within the organization
- Flexible hybrid or remote work options available
- Comprehensive benefits package including health, financial, and wellness programs
- Supportive and collaborative work environment focused on customer service excellence
- Chance to work with cutting-edge SaaS and custom-built applications
What to Expect (Job Responsibilities):
- Provide level 2 support for SaaS and custom-built insurance applications
- Deliver exceptional customer service through various communication channels
- Collaborate with team members across multiple departments to enhance application usage
- Escalate complex issues to relevant business units and technical teams
- Support application conversion and implementation projects, ensuring best practices in information security
What is Required (Qualifications):
- Associate degree, technical certification, or equivalent experience
- 1-2 years of experience in customer service, technical support, application support, or insurance
- Foundational knowledge of Microsoft technologies (M365, O365, SharePoint)
- Exceptional problem-solving skills for technology-related issues
- Must be available for infrequent travel to offices for onsite support, conferences, and meetings (up to ~5%)
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in computer science or equivalent experience
- Foundational knowledge of the insurance industry
- Experience providing technical support for SaaS applications
- Familiarity with CRM Software (Dynamics, Salesforce)
- Understanding of ITIL, Agile, and Scrum frameworks
#InsuranceTechnology #CustomerSupport #CareerGrowth #RemoteWork #EmployeeBenefits
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