Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedules and the ability to work remotely
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
- Robust time-off plan with 21 days of PTO in your first year
- 401(k) with up to 4% match and stock options
- Inclusive and collaborative work culture focused on public health

What to Expect (Job Responsibilities):
- Assist users via chat to solve technical problems using predefined steps
- Triage and manage incoming tickets for technical support
- Troubleshoot application issues related to app access, practice location, providers, and telehealth
- Execute sub-tasks of projects within the Practice Success workstream under supervision
- Provide effective customer service through clear and concise communication

What is Required (Qualifications):
- Minimum of one year experience in troubleshooting application issues in healthcare settings
- Associate Degree
- Basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA
- Ability to navigate AWS S3 folders
- Strong analytical thinking, problem-solving, and customer service skills

How to Stand Out (Preferred Qualifications):
- Ability to read/write simple SQL statements or run SQL statements written by other team members

#HealthcareTechnology #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture