• Job Description

  Req#: 6594
  Employer Industry: Background Screening and Workforce Solutions
  
  Why consider this job opportunity:
  - Clear path into product management, product operations, or product leadership
  - High-impact role with direct influence on product quality and customer experience
  - Remote-friendly role with meaningful ownership and autonomy
  - Opportunity to help shape a growing SaaS platform used by thousands of businesses
  - Bonus structure aligned with impact, execution, and customer outcomes
  - Comprehensive employee benefits package including medical, dental, vision, and 401K options
  
  What to Expect (Job Responsibilities):
  - Serve as a technical escalation point for customer-reported issues related to product behavior, data accuracy, and platform performance
  - Investigate and reproduce bugs using application logs, databases, and analytics tools, documenting findings and expected behavior
  - Translate customer feedback, support tickets, and usage patterns into clear product requirements and feature requests
  - Partner with Product to help shape the product roadmap by identifying recurring customer pain points and high-impact opportunities
  - Validate bug fixes and product enhancements before and after release to ensure issues are fully resolved
  
  What is Required (Qualifications):
  - 2–5 years of experience in a technical role at a SaaS or software company (Support Engineer, Technical Support, Solutions Engineer, QA, or Engineering)
  - Hands-on experience investigating application issues, bugs, or data discrepancies
  - Exposure to working with product managers and engineering teams in an agile or iterative development environment
  - Strong interest in product development, product strategy, and customer-driven roadmap planning
  - Ability to communicate effectively with both technical and non-technical stakeholders
  
  How to Stand Out (Preferred Qualifications):
  - Experience supporting or analyzing customer-facing software products
  - Experience in regulated, compliance-driven, or data-sensitive environments
  
  #BackgroundScreening #SaaS #RemoteWork #ProductManagement #CareerGrowth
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  We get that employers need much more than raw data to operate a successful background screening program. As the world's largest provider of background check services, HireRight specializes in helping organizations of all sizes and locations efficiently implement, utilize and refine their background screening programs. We work with the increasingly wide variety of organizations that exist in today's global business environment. With simple, streamlined solutions, we can help you solve even the toughest background screening problems and help your business work smarter. Many of the world’s most innovative and successful organizations trust HireRight to deliver customer-focused solutions that increase efficiency and speed up time-to-hire.

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