• Job Description

  Req#: R2023-1712

  Are you a current Elekta employee?

  Please click here to apply through our internal career site Find Jobs - Elekta .

  Want to join a team with a mission to improve and save lives?

  We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

  We currently have the following opportunity available - please contact us for more details!

  We don’t just build technology. We build hope.

  Unlock the Power of Elekta Solutions: Join Our Team as a dynamic Application Specialist.

  Are you ready to join a talented team dedicated to providing top-notch training and service support for Elekta Solutions?

  As our Application Specialist, you'll play a pivotal role in ensuring both internal and external customers receive unparalleled training experiences, driving maximum adoption and customer satisfaction.

  What you’ll do at Elekta

  The Application Specialist is tasked with ensuring that our internal and external customers receive first class training and service support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score. Applications Specialists will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.

  Your responsibilities will include (but not limited to)

  • Provide market-leading, tailored training to customers, colleagues, and distributor specialists.

  • Provide professional assistance and support to Marketing/Sales, R&D and international colleagues.

  • Ensure customer requests are handled in a timely and professional manner, according to contractual obligations.

  • Support Marketing/Sales activities at exhibitions, conferences, and seminars, when required.

  • Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction.

  • Actively contribute to Service delivery to ensure that customer expectations are exceeded.

  • Actively manage customer evaluation/ assessments to monitor trends in student performance and satisfaction.

  • Act as a conduit between customers and product development; proactively articulate regional requirements within PCP.

  The right stuff

  This role is ideal for someone who enjoys travelling but also has the experience of managing their own time, bookings, flights, and transport.

  • Ability to travel domestically and internationally up to 70% of the time

  • Ability to adapt your training skills to meet customer needs

  • Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable

  • Strong English written and verbal communication skills

  • Fluent Spanish language written and verbal communication skills

  • Excellent presentation skills (ability to communicate effectively to a group)

  • Ability to effectively interact with customers (via phone and face-to-face)

  • Able to work in autonomy, with a remote manager

  What you bring

  • Bachelor’s degree in Radiotherapy preferred, or Biomedical Engineering/ Radiation Biology

  • Adapt with Medical Physicist as necessary

  • Proven track record in a healthcare/medical devices environment or willingness to learn.

  • Expert knowledge of Elekta hardware and/or software products and proficiency in assigned product specialties

  • Strong clinical background in Radiotherapy and working knowledge of clinical workflow

  • Significant experience as application specialist in the medical devices field

  • Experience in healthcare /computer science /adult education to include one year of software training experience on healthcare/medical applications or other software applications

  What you’ll get

  In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

  • Exceptional leave according to our labour agreement

  • Medical and life insurance via MetLife

  • Lunch voucher

  • Company car and internet allowance ( dependent on role and/or location)

  • Pension plan

  • Parental salary subsidy

  • Holiday 25 days

  Hiring process

  
  We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button.

  Your Elekta contact

  
  For questions, please contact the responsible Global Talent Acquisition Partner, Sarah Elmasry on sarah.elmasry@elekta.com. We do not accept applications through e-mail.
  
  

  We are an equal opportunity employer.

  We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

  
  About Elekta

  As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.

  More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.

• About the company

  Helping clinicians treat cancer & brain disorders through precision radiation medicine. Our radiotherapy treatments target the tumour & protect the patient.

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