• Job Description

  Req#: C9377-FCS4053?language=en&page=576&sort=publicationDateDesc

  Job summary

  **NOTE: PREVIOUS APPLICANTS NEED NOT APPLY**

  Here at the Mid Yorkshire Trust an exciting opportunity has arisen for a Radiology Call Handler to become a key role within our department here at Radiology. We are looking for a highly motivated, approachable, enthusiastic individual to undertake this role. To provide efficient, clear system of communication and administration to enable the department to run effectively and smoothly.

  It is an expectation that all patients/staff are dealt with politely and professionally at all times. Customer care standards are high within the appointment centre so if you want to make a difference to our patients and enjoy patient contact then this is an ideal role for you.

  We are a 3 site trust and as part of your role you may be required to work across all 3 sites (Pinderfields, Pontefract and Dewsbury). This role will be predominantly based at Dewsbury Hospital. We offer a regular staff shuttle service between all 3 sites for staff convenience and ease. The Mid Yorkshire Trust has excellent travel links to Leeds, Sheffield, Doncaster and Bradford. We are close to both the M1 and the M62.

  For more information about this role please contact; Nasim Bobat on 01924 512423 or email: nasim.bobat@nhs.net.

  Main duties of the job

  Your main role will be dealing with telephone calls and queries from patients and clinicians, booking, cancelling and rebooking Radiology appointments. As you will be the first point of contact for patients, you must ensure you have good Customer Service skills.

  About us

  We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

  Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

  We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

  We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

  We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

  We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

  Date posted

  04 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,615 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9377-FCS4053

  Job locations

  Dewsbury & District Hospital

  Halifax Road

  Dewsbury

  West Yorkshire

  WF13 4HS

  
  

  Job description

  Job responsibilities

  To provide a welcome to the patients who are in contact with the department.

  The post holder will be responsible for designated clerical duties in the department.

  Play a lead role with administrative tasks in the department e.g., utilising IT systems in line with the departments Key Performance Indicators.

  Promote effective customer focused communication with patients and service users.

  To respond to telephone and / or face to face enquiries complying with departmental guidance.

  Request, cancel and re-arrange appointments in line with local and national targets.

  To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.

  To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.

  To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.

  Assist with the preparation of patient records for outpatients in a timely manner as and when required.

  Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.

  The post holder will give relevant assistance and training as and when required to support all colleagues.

  To arrange transport as necessary for the patient in accordance with requirements of the department.

  To carry out general administration duties and provide clerical assistance, as required.

  To send and receive faxes in a safe haven environment as per Trust policy.

  Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.

  Receive, sort and distribute goods and post delivered to the ward/department.

  Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.

  Job description

  Job responsibilities

  To provide a welcome to the patients who are in contact with the department.

  The post holder will be responsible for designated clerical duties in the department.

  Play a lead role with administrative tasks in the department e.g., utilising IT systems in line with the departments Key Performance Indicators.

  Promote effective customer focused communication with patients and service users.

  To respond to telephone and / or face to face enquiries complying with departmental guidance.

  Request, cancel and re-arrange appointments in line with local and national targets.

  To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.

  To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.

  To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.

  Assist with the preparation of patient records for outpatients in a timely manner as and when required.

  Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.

  The post holder will give relevant assistance and training as and when required to support all colleagues.

  To arrange transport as necessary for the patient in accordance with requirements of the department.

  To carry out general administration duties and provide clerical assistance, as required.

  To send and receive faxes in a safe haven environment as per Trust policy.

  Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.

  Receive, sort and distribute goods and post delivered to the ward/department.

  Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.

  Person Specification

  Qualifications

  Essential

  • Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.

  Desirable

  • NVQ Level 2 qualification in related subject.
  • IT skills qualifications; CLAIT or ECDL computer course.

  Knowledge and Awareness

  Essential

  • Confidentiality issues.
  • Awareness of own limitations.

  Desirable

  • Awareness of Health & Safety issues.
  • Awareness of Moving & Handling issues.

  Skills and Abilities

  Essential

  • Keyboard skills.
  • Develop and maintain positive working relationships.
  • Demonstrate effective and clear written, verbal and telephone, communication skills.
  • Work with demanding workloads and prioritise tasks.
  • Maintain a safe working environment for self and others.
  • Willingness to take on tasks.

  Desirable

  • Proven record of excellent filing and organisational skills

  Personal Attributes

  Essential

  • Friendly, respectful of colleagues.

  Experience

  Essential

  • Experience of working with filing systems.
  • Experience of good customer or patient care.
  • Work with IT systems.

  Desirable

  • Previous experience in an administrative role.
  • Experience of working within a related area e.g. Health/Social Care Setting.
  • A willingness to learn NHS computer software systems.
  • Experience of working with confidential material.

  Other

  Essential

  • Adaptable and flexible according to the demands of the service.
  • Understanding of need to maintain confidentiality.

  Person Specification

  Qualifications

  Essential

  • Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.

  Desirable

  • NVQ Level 2 qualification in related subject.
  • IT skills qualifications; CLAIT or ECDL computer course.

  Knowledge and Awareness

  Essential

  • Confidentiality issues.
  • Awareness of own limitations.

  Desirable

  • Awareness of Health & Safety issues.
  • Awareness of Moving & Handling issues.

  Skills and Abilities

  Essential

  • Keyboard skills.
  • Develop and maintain positive working relationships.
  • Demonstrate effective and clear written, verbal and telephone, communication skills.
  • Work with demanding workloads and prioritise tasks.
  • Maintain a safe working environment for self and others.
  • Willingness to take on tasks.

  Desirable

  • Proven record of excellent filing and organisational skills

  Personal Attributes

  Essential

  • Friendly, respectful of colleagues.

  Experience

  Essential

  • Experience of working with filing systems.
  • Experience of good customer or patient care.
  • Work with IT systems.

  Desirable

  • Previous experience in an administrative role.
  • Experience of working within a related area e.g. Health/Social Care Setting.
  • A willingness to learn NHS computer software systems.
  • Experience of working with confidential material.

  Other

  Essential

  • Adaptable and flexible according to the demands of the service.
  • Understanding of need to maintain confidentiality.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Dewsbury & District Hospital

  Halifax Road

  Dewsbury

  West Yorkshire

  WF13 4HS

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Dewsbury & District Hospital

  Halifax Road

  Dewsbury

  West Yorkshire

  WF13 4HS

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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