• Job Description

  Req#: F0041-4656?language=en&page=86&sort=publicationDateDesc

  Job summary

  Salary:£14,567 - £23,557

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  https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4656/?utm_medium=jobshare&utm_source=External+Job+Share

  Hours per week:37 hours

  Temporary/Fixed term:16 months

  Interview date:Tobe confirmed following shortlisting

  Support and Safeguarding Service - Empowering Families, Protecting Futures

  We are thrilled to be offering an opportunity within our Support and Safeguarding & Specialist Assessment and Family Time Teams to excel in a fast-paced environment where priorities shift frequently to cater to the needs of our stakeholders.

  Main duties of the job

  As a Business Support Officer in these teams, you will have a strong administrative background and excellent working knowledge of MS Office.

  Crucial qualities include precision and adaptability, along with exceptional communication skills. Your ability to effectively collaborate with colleagues and partner agencies is essential, as it enables you to engage with professionals and families while working alongside the children's services teams. This collaborative aspect of the role may present challenges at times, but it's an essential part of making a meaningful impact.

  Your responsibilities will encompass a wide range of business support and financial functions. These include updating and maintaining spreadsheets, minute taking, answering telephones, using the liquid logic LCS database, typing, scanning and filing.

  About us

  Why us?

  Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!

  Details

  Date posted

  03 June 2025

  Pay scheme

  Other

  Salary

  £14,567 to £23,557 a year

  Contract

  Fixed term

  Duration

  16 months

  Working pattern

  Full-time

  Reference number

  F0041-4656

  Job locations

  Wiltshire Council

  Bourne Hill

  Salisbury

  SP1 3UZ

  
  

  Job description

  Job responsibilities

  This is a support role which is provides a range of admin support to a team / service area. The postholder will undertake a range of admin-based tasks following readily understood procedures. Staff who undertake this role will be allocated to a service in the council, but there will be other staff on the same role in other teams across the council. Staff will be provided with the relevant on the job training to support the team. Specific duties and responsibilities include: Provision of a full range of administrative duties; making and answering telephone, post distribution, filing, scanning, photocopying, routine finance, ensuring administrative procedures are followed and standards maintained. To make and answer telephone calls, deal directly and respond to difficult queries from members of the public, take accurate notes and pass information onto the relevant officer in a timely manner. To ensure all contacts/referrals are recorded accurately, using IT and manual systems. To progress, chase and track information to ensure all systems are maintained and updated. Undertake routine and regular checks on quality and accuracy of data being held, produce standard reports. Specific requirements for this post: This is a generic admin post and staff in this post may be deployed to support another admin team across the council that requires this level of manager. Movement to another team will only be undertaken when a reduction in admin resource is required in the current team and/or a priority need for admin resource is identified in another team. This is in line with the councils approach to an agile and flexible workforce. Any move will be undertaken in discussion with the member of staff. BS04-0001 Business Support Assistant DBS July 2023 Page 6 of 9 The work content of this post involves having access to sensitive or personal information about children or vulnerable adults and therefore a DBS (Disclosure & Barring Service) check is required.

  Job description

  Job responsibilities

  This is a support role which is provides a range of admin support to a team / service area. The postholder will undertake a range of admin-based tasks following readily understood procedures. Staff who undertake this role will be allocated to a service in the council, but there will be other staff on the same role in other teams across the council. Staff will be provided with the relevant on the job training to support the team. Specific duties and responsibilities include: Provision of a full range of administrative duties; making and answering telephone, post distribution, filing, scanning, photocopying, routine finance, ensuring administrative procedures are followed and standards maintained. To make and answer telephone calls, deal directly and respond to difficult queries from members of the public, take accurate notes and pass information onto the relevant officer in a timely manner. To ensure all contacts/referrals are recorded accurately, using IT and manual systems. To progress, chase and track information to ensure all systems are maintained and updated. Undertake routine and regular checks on quality and accuracy of data being held, produce standard reports. Specific requirements for this post: This is a generic admin post and staff in this post may be deployed to support another admin team across the council that requires this level of manager. Movement to another team will only be undertaken when a reduction in admin resource is required in the current team and/or a priority need for admin resource is identified in another team. This is in line with the councils approach to an agile and flexible workforce. Any move will be undertaken in discussion with the member of staff. BS04-0001 Business Support Assistant DBS July 2023 Page 6 of 9 The work content of this post involves having access to sensitive or personal information about children or vulnerable adults and therefore a DBS (Disclosure & Barring Service) check is required.

  Person Specification

  Qualifications

  Essential

  • GCSE A*-C / NVQ level 2 in administration or equivalent experience and skills
  • Good IT skills
  • Good listening, oral and literacy skills
  • Ability to prioritise, organise own time and work to deadlines
  • Ability to demonstrate a willingness to attend appropriate training and development
  • Ability to maintain confidentiality
  • Have good interpersonal skills
  • Evidence of being part of a team
  • Able to produce a good standard of written English
  • Fully fluent in English

  Desirable

  • NVQ Level 3 in Administration, or Customer Care.
  • Able to demonstrate an understanding of the work of public services and the specific service this
  • role sits in
  • Experience of operating financial processes, e.g., invoices and budget spreadsheets

  Experience

  Essential

  • Experience which demonstrates ability to undertake role.
  • An understanding of relevant procedures and working practices.
  • Excellent ICT skills including use of Microsoft applications and specialist systems
  • Verbal and written communication skills.
  • An understanding of the need for accuracy and attention to detail

  Person Specification

  Qualifications

  Essential

  • GCSE A*-C / NVQ level 2 in administration or equivalent experience and skills
  • Good IT skills
  • Good listening, oral and literacy skills
  • Ability to prioritise, organise own time and work to deadlines
  • Ability to demonstrate a willingness to attend appropriate training and development
  • Ability to maintain confidentiality
  • Have good interpersonal skills
  • Evidence of being part of a team
  • Able to produce a good standard of written English
  • Fully fluent in English

  Desirable

  • NVQ Level 3 in Administration, or Customer Care.
  • Able to demonstrate an understanding of the work of public services and the specific service this
  • role sits in
  • Experience of operating financial processes, e.g., invoices and budget spreadsheets

  Experience

  Essential

  • Experience which demonstrates ability to undertake role.
  • An understanding of relevant procedures and working practices.
  • Excellent ICT skills including use of Microsoft applications and specialist systems
  • Verbal and written communication skills.
  • An understanding of the need for accuracy and attention to detail

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wiltshire Council

  Address

  Wiltshire Council

  Bourne Hill

  Salisbury

  SP1 3UZ

  
  

  Employer's website

  http://www.wiltshire.gov.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wiltshire Council

  Address

  Wiltshire Council

  Bourne Hill

  Salisbury

  SP1 3UZ

  
  

  Employer's website

  http://www.wiltshire.gov.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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