• Job Description

  Req#: E0279-25-1150?language=en&page=161&sort=publicationDateDesc

  Job summary

  Are you passionate about transforming lives through education and skills development? Do you thrive in a fast-paced environment and excel at operational delivery? We're looking for anApprenticeships Operations Managerto lead the delivery and improvement of our apprenticeship programmes, ensuring quality, compliance, and exceptional learner and employer experiences.

  This is an exciting operational leadership role within TLE, with the responsibility for driving the growth of apprenticeships and vocational learning and ensuring a professional and high-quality experience, resulting in outstanding outcomes. This role will work closely with the TLE Senior Leadership Team, Business Unit Heads and Services Leads in HCRG Care Group and external customers and other key stakeholders to develop, enhance and grow our apprenticeship provision and customer base.

  Base: Regional office. Hybrid working with regional and national travel as required.

  Main duties of the job

  • Lead, develop and mentor colleagues, fostering a culture of accountability, collaboration, and high performance.
  • Promote an inclusive and engaged workforce, ensuring a positive and productive working environment, modelling a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.
  • Ensure high quality and cost-effective delivery of apprenticeships and vocational learning service and programmes.
  • Develop and expand training provision into new areas and sectors to drive growth across apprenticeships and vocational learning.
  • Responsibility for customer contract management, ensuring our contractual obligations to customers are met and result in the targeted financial contribution to the business, by controlling costs and achieving business development and growth needs.
  • Contract management of suppliers ensuring maximum contract provision and obligations are achieved.
  • Develop and maintain strong relationships and partnerships with key stakeholders internally and externally to support growth and deliver sustainable outcomes.

  Please see the job description attached for a full list of responsibilities

  About us

  About the Company

  We change lives by transforming health and care.

  Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

  Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

  While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

  To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

  Details

  Date posted

  01 July 2025

  Pay scheme

  Other

  Salary

  £46,000 to £50,000 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  HCRGCG/TP/42452/15876

  Job locations

  HCRG Care Group

  London

  London

  WC1E 7EB

  
  

  Job description

  Job responsibilities

  Essential:

  • Educated to Degree level in Business, Operations Management or a related field.
  • Recognised assessor qualification such as A1/A2, D32/33 or TAQA.
  • Proven experience as Operations Manager or similar role in a an Independent Taining Provider or Further or Higher Eduction setting.
  • Experience in delivering Apprenticeship Programmes and Vocational Learning.
  • In-depth knowledge and understanding of apprenticeship standards, government-funded programmes and ESFA and other government funding compliance.
  • In depth understanding of compliance requirements, audit, inspection requirements and quality assurance to ensure operations, end to end processes and governance meet regulatory standards and expectations.
  • Experience of undertaking self-assessments, developing self-assessment reports and Quality Improvement Plans and implementing necessary improvement actions.
  • Experience and involvement with Ofsted Inspections & Monitoring Visits.
  • A proven track record of employer / customer engagement and experience of Employer Account Engagement and Management.
  • Strong commercial drive, experience and knowledge to grow income and business and identify business opportunities, with experience of expanding training into new regions achieving business growth.
  • Recent people / line management and leadership experience and experience of managing remote teams across a wide geographical footprint.

  Desirable:

  • Teaching Qualification.
  • Project Management Qualification.
  • Leadership / Management Qualification
  • Previous experience and a detailed knowledge of the health and social care workforce and professional training, education and development routes.

  Please see the job description attached for a full list of criteria.

  As an Apprenticeships Operations Manager, youll be part of our valued team at HCRG Care Group.

  You will feel valued as anApprenticeships Operations Managerwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:

  • £46,000 - £50,000 with group pension
  • Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country
  • Free tea, coffee and milk at your base location in Runcorn
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
  • The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

  Job description

  Job responsibilities

  Essential:

  • Educated to Degree level in Business, Operations Management or a related field.
  • Recognised assessor qualification such as A1/A2, D32/33 or TAQA.
  • Proven experience as Operations Manager or similar role in a an Independent Taining Provider or Further or Higher Eduction setting.
  • Experience in delivering Apprenticeship Programmes and Vocational Learning.
  • In-depth knowledge and understanding of apprenticeship standards, government-funded programmes and ESFA and other government funding compliance.
  • In depth understanding of compliance requirements, audit, inspection requirements and quality assurance to ensure operations, end to end processes and governance meet regulatory standards and expectations.
  • Experience of undertaking self-assessments, developing self-assessment reports and Quality Improvement Plans and implementing necessary improvement actions.
  • Experience and involvement with Ofsted Inspections & Monitoring Visits.
  • A proven track record of employer / customer engagement and experience of Employer Account Engagement and Management.
  • Strong commercial drive, experience and knowledge to grow income and business and identify business opportunities, with experience of expanding training into new regions achieving business growth.
  • Recent people / line management and leadership experience and experience of managing remote teams across a wide geographical footprint.

  Desirable:

  • Teaching Qualification.
  • Project Management Qualification.
  • Leadership / Management Qualification
  • Previous experience and a detailed knowledge of the health and social care workforce and professional training, education and development routes.

  Please see the job description attached for a full list of criteria.

  As an Apprenticeships Operations Manager, youll be part of our valued team at HCRG Care Group.

  You will feel valued as anApprenticeships Operations Managerwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:

  • £46,000 - £50,000 with group pension
  • Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country
  • Free tea, coffee and milk at your base location in Runcorn
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
  • The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

  Person Specification

  General Requirements

  Essential

  • Click Apply for this job above to view the Job Description on our career site

  Desirable

  • Click Apply for this job above to view the Job Description on our career site

  Person Specification

  General Requirements

  Essential

  • Click Apply for this job above to view the Job Description on our career site

  Desirable

  • Click Apply for this job above to view the Job Description on our career site

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  HCRG Care Group

  Address

  HCRG Care Group

  London

  London

  WC1E 7EB

  
  

  Employer's website

  https://www.hcrgcaregroup.com/ (Opens in a new tab)

  Employer details

  Employer name

  HCRG Care Group

  Address

  HCRG Care Group

  London

  London

  WC1E 7EB

  
  

  Employer's website

  https://www.hcrgcaregroup.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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