• Job Description

  Req#: R65084
  Advantages of Joining Our Team:
  - Opportunity to provide superior customer service and resolve customer inquiries
  - Gain a comprehensive understanding of enrollment and billing processes
  - Independent work with minimal supervision
  - Collaborate with other departments to correct errors
  - Maintain a high level of confidentiality while interacting professionally with customers
  
  Job Essentials:
  - Receive incoming calls from customers and provide superior customer service
  - Resolve customer issues on the initial call or provide timely follow-up
  - Comply with established criteria for response time, handling time, and call flow
  - Stay current on enrollment/billing policies and procedures
  - Navigate multiple computer systems with minimal supervision
  - Answer questions, take payments, and educate members on billing and payment processes
  - Make outbound calls to notify members of delinquent accounts or rate changes
  - Help members enroll in the online billing and payment system
  - Maintain confidentiality of member's personal information
  - Answer questions about eligibility errors and request corrections
  - Process routine reports as assigned
  - Verify customer qualifications for reinstatement or retro review
  - Research routine issues and make suggestions for operational improvements
  
  Minimum Qualifications:
  - Completion of two years of college-level accounting courses or one year of customer service experience
  - Strong organizational skills and attention to detail
  - Excellent communication skills
  - Intermediate computer skills in spreadsheets and word processing software
  - Self-motivated and able to work well under pressure
  - Ability to interact professionally with internal and external customers
  
  Preferred Qualifications:
  - Three years of customer service experience
  - Three years of accounts receivable or enrollment experience
  
  Physical Requirements:
  - Interact with others and communicate information
  - Operate computers and office equipment
  - See and read computer monitors and documents
  - Remain sitting or standing for long periods of time
  
  Anticipated job posting close date: 08/26/2023
  
  Location: Murray, Utah
  
  Scheduled Weekly Hours: 40
  
  Hourly Range: $18.20 - $26.39
  
  Additional Information:
  - We care about your well-being and offer a comprehensive benefits package
  - We are committed to diversity, equity, and inclusion
  - Intermountain Health is an equal opportunity employer

• About the company

  Intermountain Healthcare is a not-for-profit healthcare system and is the largest healthcare provider in the Intermountain West of the United States.

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