• Job Description

  Req#: 10099847
  Join our team as an Assessment Centre Operations Manager at the Health Assessment Advisory Service (HAAS). HAAS delivers the Functional Assessment Services (FAS) Contract for the Department for Work and Pensions (DWP).
  
  As the Assessment Centre Operations Manager, you'll oversee clinic capacity, room suitability, and health and safety for our colleagues and claimants within the Lot 2 Estate, spanning venues across the Midlands and Wales.
  Job title:
  Assessment Centre Operations Manager
  Job Description:
  What you’ll be doing:
  • Report on estate capacity, utilization, compliance, issues, and risks to the Operations Director and Client.

  • Manage compliance reports/evidence, planned preventative maintenance, maintenance planners, and audit reports.

  • Deploy systems (including CASPER, Quality Service Matrix, and Concierto) to manage the estate effectively

  • Ensure assessment centers are accessible for claimants with various disabilities and health needs.

  • Conduct physical inspections of sites, covering health and safety, statutory compliance, building condition, equipment, IT infrastructure, and security systems.

  • Undertake quarterly reviews of public transport provision, liaising with transport service providers, to ensure sites remain accessible.

  • Work collaboratively with the client on estate changes, balancing efficiency and service optimization.

  • Collaborate on continuous improvement initiatives related to future volumes and estate design principles.

  • Line manage reception staff and lead regular team meetings.
  What we’re looking for:
  • Facilities management and estate management experience with experience of managing multiple estates.

  • Knowledge and experience of using CASPER.

  • Line management experience.

  • Experience of managing suppliers and contractors.

  • Familiarity with Health and Safety and incident reporting.

  • Excellent planning and organisational skills.

  • Own car with a valid driver’s license is essential. The position involves travel to our sites, and occasional overnight stays may be required.
  What’s in it for you?
  • Competitive salary, with all travel expenses paid.

  • 23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  What we hope you’ll do next:
  Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
  We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
  Location:
  London
  ,
  United Kingdom
  Time Type:
  Full time
  Contract Type:
  Permanent

• About the company

  Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp

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