DUTIES AND RESPONSIBILITIES:
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast
and friendly Customer Service.
• Assists customers by making product suggestions, filling special orders and food preparation suggestions.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves
customer complaints and reports to Store Director as needed.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-one customer interaction.
• Specific knowledge of duties performed by all department employees. Assists with all department duties
such as: preparation, baking, decorating and displaying of product.
• Implements proper and efficient product preparation and packaging techniques.
• Maintains Bakery case cleanliness, visual appeal and inventory levels. Responsible for ensuring the proper
cleanliness, sanitation and appearance of bakery area and equipment and for ensuring a safe and clean work
environment.
• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Assists with scheduling, supervising, training and assigning duties to department employees. Assists
with scheduling employees to ensure adequate coverage and service levels.
• Assists with planning daily operations, monitors production process following company procedures and
profitability.
• Assists with preparing sales and inventory reports. Assists with physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory
levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.
• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee
Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ability to follow and maintain department standards.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality,
reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines
and follows proper packaging techniques. Processes administrative paperwork and maintains accurate
department records.
• Accurately completes, maintains and monitors daily log sheet, Production Chart, Sales and Labor and
other required paperwork and logs.
• Controls shrink and cost.
• May attend and participate in sales meetings. May communicate sales goals, department performance and sales
opportunities to department employees to ensure positive results.